Client Excellence Specialist (Administrative Support)

Whats the job

Are you detail-oriented highly organized and ready to make an impact Were looking for a Client Excellence Specialist to join our Client Strategy & Marketing team. At Dexterra Group we create exceptional client experiences by combining service excellence industry insight and operational expertise. 

The Client Excellence Specialist plays a key role in strengthening client relationships supporting business growth and ensuring that every interaction reinforces our brands value.

What Youll Be Doing

The Client Excellence Specialist brings strong project and event coordination communication creative and analytical skills to translate insights and data into meaningful actions that support growth retention and brand impact.

Project & Event Coordination 

• Plan and coordinate highvalue events such as workshops conferences tradeshows client education sessions and webinars.
• Manage logistics including venues vendors speaker support registration schedules and onsite coordination.
• Build detailed event plans timelines budgets and critical paths while coordinating with crossfunctional teams.
• Maintain accurate tracking of tradeshow and conference plans for business development and senior leadership review.
• Prepare event materials including agendas invitations presentations and postevent followups.
• Support logistics and inventory management for marketing collateral across business development and operations.

Sales & Strategic Content Support 

• Develop strategic content such as case studies narratives and thoughtleadership pieces that showcase Dexterras value.
• Contribute to highrevenue presentations proposals and RFP materials for senior leaders and sales teams.
• Use client insights and feedback to create externalfacing messaging that strengthens positioning and supports business development pursuits.
• Prepare reports presentations and planning materials for strategy sales and business development discussions.
• Identify trends risks and opportunities through client perception data to support stronger market positioning.

Marketing & Design 

• Support development of marketing content used for brand visibility and business development including digital and print materials.
• Assist with the creation of visual assets for campaigns events and client-facing deliverables (PowerPoint Canva etc.).
• Translate insights and messaging into cohesive marketing collateral aligned with Dexterras brand standards.
• Maintain records of memberships associations and affiliations tied to visibility and brand positioning.
• Stay current on marketing engagement and event trends to recommend innovative approaches that enhance brand impact.

Client Excellence Insights & Program Support 

• Support client engagement and advocacy initiatives focused on retention satisfaction and relationship building.
• Maintain the Client Engagement Library including templates playbooks and operational tools.
• Input and maintain accurate client data for dashboards and reporting tools; assist with analysis of engagement metrics.
• Support client-focused events and appreciation activities that reinforce loyalty and strengthen ongoing relationships.
• Prepare reports summarizing client insights feedback themes and program performance to inform leadership decisions.
• Perform additional duties as required to support the Client Excellence Program.

Qualifications :

Who were looking for

• A Great Attitude!
• 3 years of experience in client excellence marketing or an administrative support or related roles.
• Strong communication presentation and content development skills.
• Ability to analyze client feedback and translate insights into actionable messaging.
• Familiarity with CRM systems.
• Solid organizational and project coordination skills particularly for events and engagement programs.
• Proficiency in Microsoft Office Suite; experience with Power BI and Adobe Suite and Canva are assets.
• Valid drivers licence and flexibility to travel.
• Experience in the service industry is an asset.
• Ability to lift up to 10 lbs and perform occasional walking bending and light physical activity.

Additional Information :

Whats in it for You

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• Remote work model.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

#IND3

Remote Work :

No

Employment Type :

Full-time