Program Manager – Area Support

Grapevine, TX - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Compliance

Job Summary

Based at the customer site the Program Manager Area Support serves as the connective tissue between complex warehouse operations and executive-level decision-making. This role goes beyond reporting metrics. It is responsible for translating high-volume operational data into clear narratives that explain not just what is happening but why it matters and what should happen next.

The Program Manager maintains end-to-end visibility across multiple workstreams ensuring accurate data aligned communication and disciplined execution across cross-functional teams. Success in this role requires strong analytical judgment operational fluency and the ability to influence leaders through clarity context and trust.

Key Responsibilities:

Data Storytelling & Senior Leadership Reporting:
- Synthesize daily weekly and monthly operational data into executive-ready reporting narratives and presentations.
- Translate raw datasets into clear insights that highlight performance trends risks root causes and strategic recommendations.
- Support Monthly Operations Reviews and ongoing leadership updates with validated consistent metrics and commentary.
Strategic Communication & Stakeholder Alignment:
- Serve as the primary communication hub across multiple working groups warehouses data centers and regional stakeholders.
- Own the cadence accuracy and clarity of project and performance communications to ensure alignment across teams time zones and leadership levels.
- Partner closely with Area Leadership Google stakeholders and internal EI teams to provide context alignment and decision support.
Advanced Program & Project Management:
- Lead complex multi-workstream initiatives with clear accountability milestone tracking and follow-through.
- Drive execution of the Global OTIF improvement plan toward the 95 percent target by managing dependencies risks and escalation paths.
- Provide cross-functional project support including the development of project plans presentations and documentation for Area Leadership.
Deep-Dive Analysis & Root Cause Identification:
- Conduct granular analysis of performance drivers reason codes and operational exceptions impacting results.
- Execute impact analyses to quantify project outcomes and identify efficiency opportunities.
- Translate findings into data-backed business cases that support process improvements and operational changes.
Operational Visibility & Data Integrity:
- Produce daily operational snapshots and exception reporting including missing or pending reason codes.
- Compile analyze and validate metrics such as Kitting OTD Rack counts Machine counts and material flow data.
- Maintain end-to-end tracking and visibility for material orders ensuring data accuracy for executive-level decision-making.
Documentation Research & Continuous Improvement
- Develop and maintain operational documentation including forms SWIs and SOPs to support scalable execution.
- Conduct in-depth research on shipping discrepancies and material flow issues presenting findings to relevant Warehouses and Data Centers.
- Identify recurring patterns and systemic gapsand recommend process or tooling improvements.

Qualifications :

Experience: 5 years of program or project management experience with a proven track record managing execution and communication across diverse cross-functional teams.
Analytical Storytelling: Demonstrated ability to curate compelling executive-level narratives from complex and unstructured datasets.
Analytical Mindset: Strong ability to identify patterns anomalies and root causes and distill insights into actionable summaries.
Logistics & Operations Knowledge: Working understanding of supply chain flows warehouse operations carrier performance metrics and drivers of transit variability.
Communication: Comfortable presenting findings to regional and executive leadershipand collaborating across time zones and cultures.
Data Proficiency: Advanced experience with Google Sheets including VLOOKUPs and Pivot Tables with working knowledge of BI tools such as Tableau Power BI or Looker.
Technical Proficiency: Proficient in Google Workspace and Microsoft Excel with the ability to leverage data visualization to support business narratives.
Certifications: PMP (PMI) PRINCE2 or Six Sigma Black Belt strongly preferred.
Working Style: Ability to operate independently with minimal supervision while managing multiple priorities.

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical Prescription Drug Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

Remote Work :

Employment Type :

Full-time

Data Storytelling & Senior Leadership Reporting:
- Synthesize daily weekly and monthly operational data into executive-ready reporting narratives and presentations.
- Translate raw datasets into clear insights that highlight performance trends risks root causes and strategic recommendations.
- Support Monthly Operations Reviews and ongoing leadership updates with validated consistent metrics and commentary.
Strategic Communication & Stakeholder Alignment:
- Serve as the primary communication hub across multiple working groups warehouses data centers and regional stakeholders.
- Own the cadence accuracy and clarity of project and performance communications to ensure alignment across teams time zones and leadership levels.
- Partner closely with Area Leadership Google stakeholders and internal EI teams to provide context alignment and decision support.
Advanced Program & Project Management:
- Lead complex multi-workstream initiatives with clear accountability milestone tracking and follow-through.
- Drive execution of the Global OTIF improvement plan toward the 95 percent target by managing dependencies risks and escalation paths.
- Provide cross-functional project support including the development of project plans presentations and documentation for Area Leadership.
Deep-Dive Analysis & Root Cause Identification:
- Conduct granular analysis of performance drivers reason codes and operational exceptions impacting results.
- Execute impact analyses to quantify project outcomes and identify efficiency opportunities.
- Translate findings into data-backed business cases that support process improvements and operational changes.
Operational Visibility & Data Integrity:
- Produce daily operational snapshots and exception reporting including missing or pending reason codes.
- Compile analyze and validate metrics such as Kitting OTD Rack counts Machine counts and material flow data.
- Maintain end-to-end tracking and visibility for material orders ensuring data accuracy for executive-level decision-making.
Documentation Research & Continuous Improvement
- Develop and maintain operational documentation including forms SWIs and SOPs to support scalable execution.
- Conduct in-depth research on shipping discrepancies and material flow issues presenting findings to relevant Warehouses and Data Centers.
- Identify recurring patterns and systemic gapsand recommend process or tooling improvements.

Qualifications :

Experience: 5 years of program or project management experience with a proven track record managing execution and communication across diverse cross-functional teams.
Analytical Storytelling: Demonstrated ability to curate compelling executive-level narratives from complex and unstructured datasets.
Analytical Mindset: Strong ability to identify patterns anomalies and root causes and distill insights into actionable summaries.
Logistics & Operations Knowledge: Working understanding of supply chain flows warehouse operations carrier performance metrics and drivers of transit variability.
Communication: Comfortable presenting findings to regional and executive leadershipand collaborating across time zones and cultures.
Data Proficiency: Advanced experience with Google Sheets including VLOOKUPs and Pivot Tables with working knowledge of BI tools such as Tableau Power BI or Looker.
Technical Proficiency: Proficient in Google Workspace and Microsoft Excel with the ability to leverage data visualization to support business narratives.
Certifications: PMP (PMI) PRINCE2 or Six Sigma Black Belt strongly preferred.
Working Style: Ability to operate independently with minimal supervision while managing multiple priorities.

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical Prescription Drug Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Project / Program Management
Program Management
Management Experience
Microsoft Powerpoint
Project Management
Microsoft Project
Budgeting
DoD Experience
Leadership Experience
Supervising Experience
Contracts

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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