Instructional Designer Technical Sales Enablement
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Freshworks is looking for an Instructional Designer to join our Revenue Enablement this role youll design and build eLearning programs that equip our Solution Engineers Professional Services and Channel Sales teams to sell demo and implement Freshworks products confidently.
This is not a generalist eLearning role. Were looking for someone who has worked in technical environments someone who has trained Systems Engineers Systems Architects or Systems Administrators built IT certifications or facilitated hands-on labs and whiteboarding sessions for technical audiences.
You dont need a SaaS background but you should be comfortable demoing software working with backend systems and partnering closely with Solution Engineers to translate complex technical concepts into effective learning experiences.
What Youll Do:
- Design and develop technical eLearning certifications that prepare Solution Engineers Professional Services teams and Channel partners to sell demo and implement Freshworks products effectively.
- Build and maintain a library of technical enablement assets including validation documents reference architectures deployment guides and demo scripts.
- Create competitive deep-dive content and objection-handling scenarios that help SEs clearly articulate Freshworks technical differentiation.
- Design scalable digital training experiences for global audiences including eLearning courses tutorials exercises job aids and knowledge assessments.
- Apply learning science principles to ensure training is engaging retention-focused and practical for technical audiences.
- Measure training effectiveness and continuously improve programs based on learner performance data and stakeholder feedback.
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston MA office.
Qualifications :
- 6-10 years of experience designing eLearning and digital training experiences including interactive modules certifications and job aids for technical or technical sales audiences
- Hands-on technical exposure youve demoed software worked with backend systems or operated in a technical environment long enough to credibly engage with Solution Engineers
- Strong understanding of the Solution Engineering/Pre-Sales lifecycle including discovery technical qualification complex demonstrations and proof-of-concept (POC) execution
- Experience designing enablement or training programs for technical sellers engineers or IT professionals
- Proficiency with modern eLearning authoring tools such as Articulate 360 (Rise & Storyline) Camtasia Vyond Canva and Adobe Creative Suite
- Experience facilitating design workshops with stakeholders and subject matter experts to define training scope and success criteria
- Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously
- Exceptional writing and editing skills with the ability to translate complex technical concepts into clear and engaging learning experiences
- Ability to work independently and collaboratively in a fast-paced cross-functional environment
- A proactive and adaptable mindset with a commitment to continuous improvement and learning.
Additional Information :
Please note: This is a hybrid role that will be based in Boston MA and requires an in-office presence three days per week (Tuesday - Thursday).
The annual base salary range for this position is $110000 - $140000 USD. This role is also eligible for a target bonus.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- System Design
- Classroom Experience
- Learning Technology
- Instructional Design
- Adult Education
- SCORM
- LMS
- Training & Development
- Adobe Dreamweaver
- Adobe Captivate
- Curriculum Development
- Web Accessibility
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
