Team Lead, Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Role Overview
We are seeking a structured and proactive Team Leader Operations (Pan India) to support endtoend operational services for a Global Capability Center (GCC). The role oversees a multicity team of 45 members and is responsible for daytoday operations vendor coordination transportation and safety governance and employee experience services
This role also plays a key part in project execution and PMO governance including project planning tracking milestones maintaining dashboards driving process improvements and ensuring standardized operating practices across all India locations
Key Responsibilities
Team/ People Management:
Lead guide and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
Coach team members on SOP compliance SLA monitoring ticketing hygiene vendor coordination and RCA documentation.
Plan team schedules ensure backups and maintain an escalation matrix for uninterrupted operations.
Serve as the first escalation point for Pan India operational issues and drive timely resolution
Project Management & Continuous improvement:
Drive small and consistent process improvements across locations to streamline operations
Create and maintain project plans trackers and publish regular status updates (fortnightly/monthly).
Promote standardized templates SOPs audit readiness and disciplined documentation practices.
Conduct RCA for operational deviations and implement corrective/preventive actions
Support key projects related to employee experience automation optimization and vendor rationalization
Transportation Employee Safety and Security:
Oversee SLA adherence safety protocols and operational hygiene across all transport activities
Ensure strict compliance with womens safety guidelines for night-shift operations
Analyze transport data highlight exceptions trends and implement cost-optimization measures
Snacks & Employee Experience Services
Govern snacks/refreshment services Pan India ensuring quality hygiene and timely availability
Consolidate employee feedback and drive improvements in service experience
Vendor Management and Governance
Oversee key vendor partners (transport security snacks) and ensure smooth coordination and uniformity across cities
Verify vendor onboarding documentation maintain KYC compliance and track agreement renewals
Review invoices and supporting documents for accuracy and ensure timely processing
Support procurement activities and onboarding for new vendors
Ensure vendors maintain compliance conduct regular audits and meet quality standards
Data & Reporting
Collate and maintain data such that it is ready for PanIndia dashboards covering SLAs ticketing performance and cost metrics
Validate data for accurate entity-level billing and financial alignment.
Utilize TMS/OnePoint data for trend analysis service improvements and cost optimization
Requirements:
Bachelors degree from an accredited institution
812 years in operations/administration/facilities including 35 years team leadership
Strong stakeholder engagement and vendor management skills
PMO capabilities: project planning trackers status reporting milestone governance
Proficiency in MS Office; Power BI preferred
Experience with ServiceNow or similar ticketing tools
Strong analytical ability attention to detail and process discipline
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Key Skills
About Company
Kroll’s Restructuring Administration practice, formerly Prime Clerk, offers end-to-end restructuring administration services with unrivaled experts and technology. Read more.
