Aladdin Client Business, Client Experience, Associate
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About this role
About this role
Our Aladdin Client Experience team strives to offer outstanding service. As the first contact point for many of our clients Client Success Specialistsassistclients with inquiries and issues using product knowledge and problem-solving skills. Client Success Specialists play a key role in helping clients get the most out of Aladdin they provide exceptional support by resolving complex issues handlinginquiriesand collaborating with partners.
We are united through a common zeal for overcoming hurdles consistently growing our understanding and guaranteeing our clients feel supported and empowered at every stage.
Key Responsibilities:
Deliver impactful client service: As theinitialcontact person for our clients you will interact with them via ServiceNow email and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence providing support and empowering them to manage their businesses. This role allows you to enhance your technical industry and interpersonalproficiencies.
Solve problems through technology:Apply and grow your technical skills in SQL and UNIX (whichwellteach you) to diagnose issues provide solutions and support clients.
Provide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptly.
Be a student every day:We foster a culture of ongoing learning. Expand your insight into our clients their organizations and our product to consistently elevate our service quality.
Required Experience:
A demonstrated curiosity in the intersection of finance and technology
Previousexperience in a client- or customer-facing environment with a focus on delivering excellent service
Excellent written and verbal communication skills with the ability to navigate complex or sensitive situations listen actively and respond with empathy and professionalism.
Eagerness to explorenew technologiesand adeptness in promptly implementing newfound knowledge
Proficient in managing various tasks simultaneouslyshowcasingexcellent organization and problem-solving capabilities adept at working independently and in a team setting
Analyzingsituations with attention to detail
Enthusiasm for learning in a fast-paced evolving environment
Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
