Customer Service and Logistics Coordinator

Wilsonville, OR - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

The Company

Join TNA an award-winning company recognized globally for innovation and rethinking the conventional.

TNAwas started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after Alf Taylor invented the worlds first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today were the industrys leading innovator providing complete turnkey processing and packaging lines for a variety of food production including snacks French fries confectionery and more.

Click on to learn more about the organization.

About The Role

This position is responsible for coordinating customer sales order shipping and invoice processing including contract sales spare parts and warranty orders for TNA NAM. Position will support North America Manufacturing Buyer by providing parts knowledge as needed. Position will report to the Manufacturing Manager.

Key responsibilities

Revert to customers regarding spares inquiriesorders with quotationsconfirmations within 1 hour of receipt.
Take responsibility of the email address; respond answer questions and provide assistance to customers in the least time frame.
Arrange for shipment of spares including assisting with packing and creating equipment when required.
Provide accurate timely customer-focused administration of spares orders to ensure accurate and on-time delivery of customer orders.
80% to be processed & shipped within 24 hours 10% within 1 week and 10% within 1 month.
All Order Confirmations must be sent to the Client within 1 hour of Receipt of Order.
Delivery Notes with Tracking Number on the same day.
Ensure all requirements for customer shipments are executed in an efficient and cost-effective manner.
Ensure invoices are raised and processed accurately within the required timeframes (i.e. e-mailed to customers on the same day as Delivery Note).
Follow up spares deliveries regularly by telephone to ensure customer satisfaction.
Make proactive calls to customers to assess customer satisfaction and promote optimal spares inventory holdings are establishedmaintained.
Complete & review the Spares Linked Back Order report with Divisional Manager on a weekly basis and forward to Sales Manager Aftermarket at the end of each month.
Work with finance on stock takes/turns to reduce aging inventory
Work with quality to receive deliveries timely and process return to vendor items quickly.
Other tasks and duties as reasonably requested.

Qualification and Experience

Relevant Business Degree
Minimum of 3 years experience in booking air & sea freight and coordinating export shipments (local and international) is essential
Experience with ERP systems is required D365 knowledge a plus.
Understanding credit management is advantageous
Exposure to the manufacturing industry (specifically food and packaging) is advantageous
Extensive knowledge of export documentation including letters of credits bills of lading packing lists certificates of origin and embassy legalization requirements
Solid knowledge of MRP stock control procedures
Knowledge of sales order processing and invoicing
Able to multitask be flexible and work under pressure
Able to develop build and maintain strong relationships with management co-workers suppliers and clients
Self-motivated and driven able to look ahead & prepare for upcoming tasks
Identification with tna values include being a team player passionate professional committed honest and treating people with dignity and respect
Excellent time management skills
Excellent communication (written and verbal)
Able to solve problems & make decisions in line with organizational philosophies and practices
Able to work both autonomously and as part of a team
Computer literacy in MS Word & Excel

Desired Knowledge and Skills

Minimum 3 years in engineering product design & development.
Industrial machine design preferred.
Experience in manufacturing environment preferred.

Why work with us

Egalitarian company structure which empowers employees and nurtures leaders
Career mobility opportunity - Opportunity to travel in your job and see the world.
Professional and career development benefits and education investment
Birthday leave.
Recognition program linked to health and lifestyle benefits.
A company that truly values diversity

If you are a highly motivated and a driven individual then apply now by emailing your resume to

You must have an eligible work visa for North America to apply for this position.

Please note that only shortlisted candidates will be contacted. At this stage we are not considering introductions from agencies.

Required Experience:

The CompanyJoin TNA an award-winning company recognized globally for innovation and rethinking the conventional.TNAwas started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after Alf Taylor invented the worlds first rotary vertical form fill and seal packaging machine w...