Customer Success Manager

MW Partners is currently seeking a Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Accountable for Customers overall success with including planning customer health multi-solution adoption and measurable impact through the lens of industry specialization
• Act as the central point of contact throughout the Customers lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
• Network within accounts to achieve successful execution of clients strategy and roadmap
• Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and using the customer engagement model to align track and evolve customer business goals
• Drive adoption of Experience Cloud products using data to provide insights and progress from baseline through the maturity curve
• Champion innovation by sharing industry thought leadership and new ways your customers can use solutions to advance their digital maturity
• Identify Customer risk and collaborate with the extended team to build and activate get well plans
• Be the voice of the customer internally at Client sharing strategic use-cases process improvements and asks back into the internal ecosystem
• Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Requirements:

• 10 years of Customer Success experience in Software as a Service Digital Marketing
• Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
• Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and cultivate joint partnership
• Strong consulting skills
• Ability to prioritize multi-task and perform under pressure
• Exceptional organizational presentation and communication skills both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space including data platforms content management and customer journeys
• Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans including leading and facilitating executive meetings and workshops
• Effective at leading executive C-level discussions and presentations
• Flexibility to travel (approx. 20%)

For a further discussion or to find out more contact Amit Kumar on or apply now.