Voice Specialist
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Job Summary
If you want to:
Work with modern global telephony and voice collaboration platforms in an international medtech company
Drive modernization initiatives around Microsoft Teams Voice Genesys Cloud and other UC/voice technologies
Collaborate with colleagues across regions in a Scandinavian work culture based on openness trust and worklife balance
Apply today!
We are looking for an experienced Voice Specialist to join our Global IT Infrastructure & Operations organization in Szczecin. As part of our Unified Communications and Voice Operations team you will ensure the stability performance and continuous improvement of our global telephony and voice collaboration services. You will work closely with colleagues across regions and external providers to support businesscritical voice services and drive key modernization projects.
Working with us you will receive:
- Full-time work agreement in an international organization
- Learning and development opportunities adapted to your needs and supporting your growth
- Hybrid work model combining remote work opportunities with work in an office in the Szczecin City Center
- Flexible working hours
- Benefits package including social benefits (private medical health care insurance sport card etc.)
- Scandinavian culture informal focused on equality independence open dialog and work-life balance
What tasks are waiting for you
- Provide 2nd line support and advanced troubleshooting for global voice and telephony services.
- Monitor maintain and optimize UC/Voice platforms (e.g. Microsoft Teams Voice Genesys Cloud).
- Manage SIP infrastructure including SBCs SIP trunks dial plans routing and call flows.
- Administer voicemail call queues auto attendants and contact center integrations.
- Cooperate with telecom carriers and service providers on provisioning number porting capacity and incident resolution.
- Ensure voice QoS and call quality through monitoring analytics and continuous improvement activities.
- Perform platform upgrades patching migrations and other lifecycle management tasks across voice infrastructure.
- Collaborate with network teams on SIP/RTP QoS and WAN-related issues.
- Document voice infrastructure and contribute to cloud and modernization projects (e.g. Teams Voice rollouts carrier migrations).
Apply today if you:
- have experience administering enterprise telephony / UC platforms (e.g. Microsoft Teams Voice Genesys Cloud or similar);
- have strong hands-on experience with SIP infrastructure and carrier services (SBCs SIP trunks dial plans routing number porting PRI/SIP);
- are skilled in troubleshooting SIP RTP SRTP and related signaling concepts;
- have worked with voice gateways and hybrid onprem / cloud voice environments;
- have experience with voicemail call queues auto attendants and contact center features;
- are familiar with voice quality monitoring QoS tuning packet analysis and call analytics;
- have practical experience with lifecycle tasks such as patching upgrades migrations firmware and configuration management;
- understand and have worked within ITIL processes (incident problem and change management);
- are comfortable using diagnostic tools (e.g. Wireshark SBC monitoring suites call analytics dashboards);
- are fluent in English (Polish is a plus) and enjoy working in a collaborative international environment.
We are waiting to hear from you!
#LI-HYBRID #LI-JW1 #DemantPoland
Required Experience:
IC
Key Skills
About Company
Leading in hearing healthcare Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic instruments and professional hearing care, and we harvest significant synergies from this unique position and exp ... View more
