Customer Account Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Who areCodiGroup
Codi is a not-for-profit with a big heart and an even bigger mission. AsWaleslargest provider of housing care and supportwerehere to help people live well feel supported and rise to their full potential.
We look after almost 25000 homes across Wales and are gearing up to build more than 4500 new ones in the next five years. Every day our teams supportnearly 17000individuals with services that make a real and uplifting difference to peoples everyday lives.
Our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.
About the role
As a Customer Account Manager you will be the primary point of contact for our customers providing them with a proactive and supportive income service. You will use data toidentifycustomers at risk of debt and offer preventative support as well as provide advice guidance andassistanceto customers in debt. By working collaboratively with internal and external partnersyou will strive to support our customers in sustaining their tenancies and reducing arrears.
You willbe responsible foreffectively managing a case load of rent accounts ensuring that income is maximised and customers are supported inmaintainingtheir tenancies.
Skills and Experience Needed
The ideal candidate will have experience delivering an effective income management service supported by a strongtrack recordof working collaboratively within a team to provide flexible personcentred support. They willdemonstratethe ability to build andmaintainproductive relationships with external agencies and organisations alongside excellent knowledge of welfare benefits and local support services available to customers. A commitment to putting customers first is essential along withclear evidenceof delivering services that reflect this approach.
A full driving licence and access to a vehicle are alsorequiredfor this role.
Values
At Codi our values are Compassionate Authentic and Progressive. When you join usyoullembrace these principles and thrive in an environment shaped by them.
Pay and Pensions
36627 perannum
Pension Choices:
Defined Contribution (DC) Scheme with matched contributions up to 10%. Or
Defined Benefit (DB) 1/80th of final salary for every year of service.
3 x Life Cover linked to pension membership
Saving scheme with competitive interest rate
Give As You Earn scheme for tax efficient charity donations
From 1st April 2026 theoptionto be either weekly or monthly paid.
Time off and Flexibility
26 days holiday pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Flexible working opportunities dependent on role
Maternity & Adoption Leave: 20 weeks
Paternity Leave: 3 weeks
Wellbeing
Sick Pay rising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to 100 reimbursement towards eye tests and glasses.
Free counselling coaching wellbeing team and OH service to all colleagues
Annual Health Check
Health Cash Plan
Getting Around
Mileage paid at 45p plus 5P per passenger per mile
Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
Cycle to Work Scheme
PersonalDevelopment
Continuous professional training and development
Leadership development programmes
Professional memberships needed for your role are reimbursed
Career coaching
Support with funding and time for qualifications
PerksandRecognition
Long Service Awards
Blue Light Card Eligibility giving discounts at 15000 brands.
Colleague Discount platform
FREDIE
AtCodiGroup we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunityto rise withusand we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you mayrequireto support you to application process please contact or 0
How do you apply
If you have the skills and experiencerequired please follow the prompts to apply now. Interviews are planned for25thMarch 2026sodontdelay in applying.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
We’re a group of companies offering great homes, care and support that make a difference to people’s lives.
