Customer Development Manager

Customer Development Manager

Leeds Field Based

33489

37.5hours a week (Monday Friday 9am 5pm)

Accelerate your career with a company that leads the way!

Overview

At Movex we believe vehicle logistics should be simple. Our mission is to give every dealer complete confidence that their vehicle collections and deliveries will happen on time every time. At the same time we provide transport companies with a steady stream of vehicle movement opportunities helping them maximise fleet utilisation. Were here to keep the automotive industry moving efficiently reliably and seamlessly.

Why Join Us & Whats In It For You

As a Cox Automotiveteam member youll have access to a wide range of benefits including exclusive discounts cashback offers and our brilliant peer to peer recognition scheme. And theres even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

The Customer Development Manager is a key role in driving the activity increased sales and overall integration for our new as existing customers taking Movex services. Collaborating across the Enterprise Sales division the Customer Development Manager will support the sales team in onboarding and implementing new customer services interacting with existing customers to increase movements across sites and resolving customer queries. As a performance related role the majority of activities will be in generating additional growth throughout a current and prospective customer base specific to the Movex brand which in turn will support the COX Automotive brand in supporting its customers through a wider and more strategic trusted partnership.

What Youll Be Doing

• Representing and promoting Movex within the open market to support new business development and to build the brand/market presence.
• Building effective relationships and working closely with key Customers and Dealers in the Automotive Industry; to actively promote the Movex Platform representing the Movex business promoting our people processes and performance in all aspects for Movex.
• Working positively and collaboratively being an engaged and active member of the Movex and Enterprise sales team.
• Develop and execute plans that achieve and reflect the objectives and priorities established by the Movex and Enterprise sales leadership team.
• Ensure processes are robust and fit for purpose reviewed on a regular basis and adapted in line with industry business and customer change requirements.
• Take ownership of activity and work to deliver stated objectives.

Support the Enterprise Sales Teams

• Work in conjunction with the Enterprise sales teams to support Movex sales programmes new business relationship independent dealer teams.
• Be initial point of contact for the Enterprise sales teams for queries concerns etc.
• Joint visit with the Enterprise sales teams as Movex subject matter expert new & existing business.
• Where practical attend the Enterprise sales teams meetings to be the voice of Movex.
• Hold regular opportunity pipeline reviews with the Enterprise sales leaders ensure blockers are overcome in moving through stage-gates.
• Establish and leverage relationships with the Enterprise sales team to drive volume.

Implementation & site compliance

• Define and own customer implementation and site penetration plans
• Work directly with customer stakeholders and Enterprise sales teams to ensure plans are a collaborative approach.
• Utilise Movex operational resources to drive registration & active user metrics.
• Measure and take remedial action where required.

Customer

• Support customer facing queries and decision making where required
• Operate within stated standards & expectation.
• Input into development of our technology platform ensuring customer experience at the forefront of decision making voice of the customer
• Develop relationships with clients and identify opportunities to build new business for both Movex and wider business.
• Identify and develop innovative methods to continually improve performance demonstrate continuous improvement in all areas and repeatedly enhance the customer experience.
• Work with the cross-business support functions to ensure a joined-up approach to customer experience (internal and external) is achieved.

Products Services and Technology

• Lead and support improvement projects within the business area as identified and when requested.
• Support the Movex business in developing an understanding of clients needs and wants and work with support teams to provide innovative and industry leading solutions that meet the changing needs of the business.

What Were Looking For

• Excellent customer service skills with previous customer services experience essential.
• Previous experience in managing accounts /building relationships.
• Be resourceful innovative and self-confident with the ability to work alone using initiative and as part of a team.
• Excellent communication skills both verbal on the phone and in writing / email and strong interpersonal skills.
• Strong organisational skills ability to prioritise tasks and manage expectation.
• Proven track record of influencing stakeholders to create service/technical improvements.
• Excellent IT skills in Excel PowerPoint and Word with the ability to analyse data to drive performance.
• Strong history and track record of completing quality projects on time.
• Progress monitoring including budget control and milestone control; issue and risk management.
• Excellent presentation skills and strong negotiation skills.
• Ability to handle stressful situations with perseverance and professionalism.
• Understand organisational culture and how to manage successful change.

Were Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference
Apply now and drive your career forward with one of the automotive industrys most trusted names.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.