Director, Customer and Product Operations Support
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As the Director Customer and Product Operations Support of Claim Source you will report to Experian Health oversee advanced technical support client satisfaction and process optimization for Experians Claims Source product.
You will ensure resolution of client issues guide efficiency through automation and AI enabled enhancements. You will lead a team of specialists dedicated to delivering high-quality support and partner with clients our teams and partners to promote product effectiveness.
- Ensure resolution of Claim Source issues
- Use Salesforce to support customer satisfaction and resolve system and payer-related issues
- Review evaluate and interpret payer notifications
- Guide customer optimization processes and edit reviews
- Identify customer needs and align them with Experian product capabilities
- Communicate complex solutions to clients and our teams
- Participate in client calls and provide status updates
- Recommend enhancements to improve automation efficiency and product scalability including AI and Copilot
- Monitor accuracy and completeness of all assigned jobs
- Provide technical support including testing troubleshooting and implementing changes
- Collaborate with internal and external teams on process requirements
- Track change requests and oversee high-severity incidents
- Support solutions during internal Health or claims issues
- Maintain project plans and schedules
- Participate in pre-sales and CBR activities.
- Build relationships with clients and internal partners
- Mentor team members
- Ensure accuracy and completeness of all team deliverables
Qualifications :
- 5 years experience Healthcare Revenue Cycle experience
- Bachelors degree or equivalent experience
- 2 years experience with people management is beneficial
- 3 years experience with hands-on hospital and physician billing
- 2 years experience with Salesforce is beneficial
- 2 years experience with project management
- 3 yearss experience with ICD-10 CPT-4 837 formats UB04/1500/ADA claim forms
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
