Associate Director Customer Enablement & Innovation (Remote)

This position is part of AbbVies Information Security & Risk Management (ISRM) team within Business Technology Solutions. The Identity & Access Management (IAM) team is responsible for the development implementation and oversight of the organizations IAM strategy ensuring secure efficient and compliant access to systems and data. The IAM team supports all verticals including User Lifecycle Management Privileged Account Management Directory Services MFA/Federation/SSO Access Certifications Role Based Access Control External Identity Management and Application & System Integration. We are here to put our partners in a position to succeed by providing the knowledge tools and support they need to effectively use data and technology while managing risk.

This position can be virtually anywhere in the U.S.

Take the next step in your career with an organization that strategically invests in the long-term health of the company its technology and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients the role of Associate Director Customer Enablement & Innovation youll tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.

In this role youll be responsible for:

• Understanding the IAM strategy and driving customer education and adoption for key initiatives such as IGA Automation RBAC Federation MFA and Passwordless
• Interfacing directly with IAM Leads to understand product roadmaps and capabilities and providing requirements to enable customer experience and adoption
• Establishing key stakeholder relationships and governance forums to gather customer requirements while communicating information and key priorities
• Championing the IAM roadmap and ensuring alignment with key organizational objectives
• Developing a persona-based IAM Portal to simplify solutions offer self-service document instructions/code samples and provide support options
• Serving as single point of contact for IAM initiatives relative to onboarding/usage documentation metrics and audit response
• Defining and implementing a unified end-to-end user experience for all IAM offerings
• Establishing a mechanism for measuring KPIs/KRIs and implementing continuous controls monitoring with defined operational procedures
• Ensuring that IAM systems meet regulatory requirements
• Leading a team covering: Self-Service IAM Portal Voice of the Customer/User Experience Adoption Metrics/Continuous Controls Monitoring RBAC and Dynamic Approvals/Policy Adoption and Audit Response Coordination

Qualifications :

• Bachelors Degree and 9 years of experience OR Masters Degree and 8 years of experience OR PhD and 4 years of experience
• Experience in Identity & Access Management or Information Security
• Proven experience managing and leading cross-functional teams
• Experience in product management including developing product strategies and roadmaps
• Exceptional relationship-building and stakeholder management skills including with senior leadership
• Excellent verbal and written communication skills including the ability to present to senior audiences
• Strong analytical skills with the ability to translate complex data into actionable insights
• Solid understanding of risk management and regulatory compliance principles related to technology and data

Beneficial:

• Familiarity with IAM concepts such as RBAC MFA SSO/Federation Privileged Access Management or IGA
• Experience driving customer engagement and satisfaction through product or platform offerings
• Strong controls mindset with experience implementing and monitoring effective controls

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 
• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time