L4 NBS IFA Tech Contract to Hire

Description:

6 PM 6 AM 12-hour overnight shift

WednesdayFriday works every Wed Thu Fri

Alt Sat works every other Saturday

Associate or Bachelors degree or foreign equivalent required from an accredited institution. Will also consider over three years of progressive experience in the specialty in lieu of every year of education.

4-5 years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)

Data center experience required

3-5 years of experience in racking stacking connecting and providing basic configuration support of networking and/or server hardware.

Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment cable management and installation of required Fiber and Copper Patch leads providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.

Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.

He/she will be providing Incident & Service Request support by working with remote Level 2/3 teams to assist in resolving outages or providing new services for customers.

Minimum 4 years experience in racking stacking connecting and providing basic configuration support of networking or server devices.

Minimum 3-5 years experience with servers and/or networking data center hardware

Minimum 3-5 years experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting

Knowledge of computer diagnostics and installation to include hardware/software troubleshooting and networking

Demonstrated experience installing server systems and related components such as networking and storage equipment.

Familiarity with the operation and configuration of networking protocols network card installation switches routers and similar components.

Ability to work in a fast-paced environment and offer effective solutions under tight deadlines

Strong problem-solving and root cause analysis skills

Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks lifts and general data center safety procedures

Rack new servers and un-rack/remove old servers

Cable install & De-install / good wire management required

May be required to walk/sit/stand/crawl/kneel for extended periods.

Ability to climb ladders and work from heights.

Effective communication skills with ability to follow written instructions for hardware and software configurations

Maintain a safe work environment with strict inventory control processes

Ability to work in hot enclosed environments for short time spans required (i.e. data center hot isles)

Cleanroom experience (a recommended plus)

Primary Responsibilities:

Data center Networking competencies:

Proven ability to Install cable pathways conveyances (i.e. ladder trays support systems)

Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom data security and wireless systems.

Mechanical aptitude with the ability to read cable matrix blueprints mechanical and or electrical requirement documents.

Complete physical cables installations and removal of cable components TOR (top of rack) switches pathway systems (cable tray) move equipment network gear and related communications infrastructure hardware and materials.

Experience in the following:

Structured Network Cabling

Copper: Cat5 Cat5e Cat6 Connector Types RJ45

Fiber: Multimode Single Mode Connector Types ST SC LC

WIFI H/W

Wireless LAN Controllers

Wireless Access Points

Networking

IP Addressing Layer 2 VLAN etc.

Experienced in Ethernet Switching H/W

Chassis Supervisor Line Cards Power Supplies etc.

Transceiver Types SX LX SR LR etc.

Cable Troubleshooting Knowledge / Experience (use of similar tools such as)

Fluke Testers: Copper - Wire Map Link Test etc. Fiber OTDR Testing

Fluke A

Data center Server/Client competencies:

Intermediate experience with Windows 2016/2022 installation and configuration including:

features need to know

roles/features

disk management

user administration

OS troubleshooting to identify build issues

adding SAN drives/MPIO

network management

Intermediate experience with server hardware DL360/380 Gen8 Gen9 Gen10 and BL460 Gen8 Gen9 Gen10

experience troubleshooting memory disk array controller battery HBA FlexLOM issues

Raid configuration/ logical drives

iLO configuration

Servers and C7000 enclosures

Onboard Administrator

Vsphere 6.5/7.0 vcenter experience

Microsoft failover cluster knowledge and installation experience

Microsoft NLB cluster knowledge and installation experience

Essential Functions:

Network data center physical touch

Perform installation and service of low voltage category cabling fiber optic cabling communications cabling communication equipment and other various low voltage related systems such as Category 5 Enhanced Category 5 Category 6 and 7 and Fiber Optic cabling.

Assist with material control to ensure all required materials are available to complete the daily work.

Ensure quality and safety guidelines are followed.

Ensure ticketed requests are assigned communicated and addressed within customer SLA.

Perform quality evaluation diagnose troubleshoot cabling systems and perform replacement/repairs as necessary.

Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.

Server data center physical touch

Data Center Maintenance

Proactive walkthrough for failed hardware

Physical audit of supported systems

Proper disposal of hardware and media following Client guidelines

Management of Incident & Request Tickets Assigned to Queues

Validate server(s)/task is under our service responsibility

Contact customer for information/request downtime etc.

Diagnose problem order parts as required

Repair/replace/configure as required within scope

Complete paperwork

Landings

Validate server(s) landing requirements

Contact customer as required for information

Physical land of hardware in correct location

Build to proper configuration requirements per customer provided cut sheet

Request tasks from required groups for additional services

Monitor tasks for completion or problems and escalate to appropriate parties to resolve

Update Asset Tracking System with server name location and owner

Complete paperwork

Decoms

Validate server is under our service responsibility

Inform customers of decom prior to removal

Request decom tasks from required groups to remove server(s) from their services

Validate that dependent services have been halted

Power off and remove server(s)

Dispose of hardware as requested by owner

Back Up/BAR Support

General responsibilities include:

Escalate unresolved issues to Tier 2 or 3 specialist or Client BaR contacts.

Coordinate tasks with other CompuCom contractors.

Physical installation of backup hardware.

Install operating system on backup server hardware.

Maintain Client required training.

Media Management

Eject tapes from tape libraries in accordance with disaster recovery targets.

Prepare and ship tapes to offsite storage vendor.

Receive tapes from offsite storage vendor.

Load tape libraries with tapes for Scratch Pool; new returned expired recalled for on-demand restores.

Perform post-tape load processes on tape libraries.

Recall tapes from offsite storage vendor.

Manage on-site surplus tape inventory.

Manage the tape lifecycle using backup and library software and any third-party tools.

Dispose of damaged or EOL tapes in accordance with Client Information Security policies.

Monitor and respond to media errors and tape alerts from backup software and tape libraries.

Pay Rate - $22.00

Please send resume to OR OR