Salesforce Business Analyst[onsite] (In-Person Interview) [Local to Ohio]

DCY IT Salesforce and Java Implementation Business Analyst

Requirement Description: The Ohio Department of Children and Youth (DCY) is looking for an experienced and ambitious Business Analyst (BA) to join the team. As a BA she or he will under general direction as part of a team provides program technical assistance to data systems professionals and technicians engaged in establishing and enhancing Ohios Comprehensive Child Welfare Information Systems (CCWIS) (i.e. Ohio Statewide Automated Child Welfare Information System Ohio SACWIS; Business Intelligence Channel BIC; Results Oriented Management ROM; TEAM Ohio) and other child serving program applications (i.e. adoption and placement data; child abuse and neglect tracking; intake and assessment; resource management; program eligibility and financial tracking).

The BA will be responsible for:

Remaining current in program policy changes

Providing program technical assistance to DCY development personnel and contractors in determining scope and requirements derived from federal system requirements document (i.e. interpreting federal and state statutes to ensure compliance in child welfare information system design)

Creating updating and reviewing design documents; plans develops and recommends performance criteria and test case scenarios (i.e. creating realistic child welfare scripts)

Conducting system tests to ensure expected outcomes and to test user scenarios

Assisting with data conversion from current child welfare information systems

Assisting in implementation of new systems

Developing marketing material for partner agencies

Developing webinars procedure manuals and user support documentation

Monitoring adherence of system development to federal and state requirements

Providing help desk customer service to system users (i.e. county Public Children Service Agencies (PCSAs) Title IV-E Juvenile Courts private non-custodial agencies (PNAs) and private child placing agencies (PCPAs))

Creating and deliver trainings to system users in conjunction with other DCY bureaus to ensure program compliance through use of states child welfare information systems

Monitoring counties knowledge and use of states child welfare information systems by identifying user and/or software problems through help desk activities with PCSAs PNAs and PCPAs staff

Responding to PCSAs PNAs and PCPAs inquiries regarding child welfare information systems user related issues

Providing technical assistance

Determining security profiles for agency staff

Analyzing data

Creating reports and assists with federal reporting requirements

Identifying source of problems and prepares corrective action steps

Participating in and/or supplies technical solutions to meet federal requirements (i.e. establishing schedule of activities with timetables for completion)

Monitoring PCSAs PNAs and PCPAs to ensure readiness and compliance

Preparing responses to inquiries from government officials constituent groups and general public

Representing child welfare information systems and prepare and deliver speeches and presentations at meetings and conferences

Participating in the development and/or revision of program policies

Performing other related duties as assigned (e.g. attending and participating in staff meetings; traveling to attend meetings conferences and trainings; compiling periodic activity and project status reports or ad hoc narrative and statistical reports; participating on special assignments; operating personal computer to produce correspondence reports and other documents; maintaining logs records and files).

Experience

Knowledge of human services program delivery pertinent to assigned process automation project

Federal and/or state laws rules regulations and best practice scenarios for human services program delivery pertinent to assigned process automation project

Public speaking

Technical writing

Interviewing and facilitation

Automated business rules and rules engines

Skill in operation of personal computer and software programs (e.g. Microsoft Word Excel Access)

Ability to define unusual problems collect data establish facts and draw complex technical conclusions

Read and comprehend legislative or policy-related materials

Create and/or edit technical/instructional materials to be presented in print or oral form to variety of human services personnel

Handle routine and sensitive contacts with governmental business officials and general public

Work independently or as part of team

Mandatory Requirements

2-year college degree or equivalent technical study

24 months of workflow automation

24 months of Salesforce experience

24 months of applying laws policies & procedures

Competency in Microsoft applications including Visio Word Excel PowerPoint and Outlook

Preferred

Salesforce experience is preferred

Ohio SACWIS experience is preferred

Experience leading digital workflow automation projects preferred

SKILL MATRIX: