Communications Manager AI Transformation & Adoption

Company:

Oliver Wyman

Description:

Oliver Wyman a Marsh (NYSE: MRSH) business is a management consulting firm driven by deep industry insight bold innovation and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

For more information visit or follow us onLinkedInandX.

Oliver Wyman is seeking a Communications Manager AI Transformation and Adoption to join our Quotient team in London.

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance

About our AI Adoption program (Quotient Inside):

Quotient Inside is Oliver Wymans firmwide internal AI transformation program focused on embedding artificial intelligence into the day-to-day work of our consultants specialists and support professionals. Building on Oliver Wymans external AI brand Quotient the program aims to significantly increase productivity quality and impact by integrating AI-enabled tools workflows and capabilities across business development client delivery and internal operations.

Quotient Inside is an enterprise-wide initiative of highest strategic importance to the firm. It spans AI product development and technology convergence large-scale activation and change communications and regional execution across teams and geographies. The program operates in a fast-moving high-ambiguity environment shaped by rapid advances in AI and their implications for how consulting work is delivered. Roles within Quotient Inside require strong judgment collaboration and the ability to operate effectively at the intersection of strategy technology and organizational change.

About the Role:

As the Communication Manager for Quotient Inside you help build develop and implement an internal communications and adoption strategy and for the program ensuring a clear consistent and compelling narrative for Oliver Wymans AI transformation. This role goes beyond broadcasting updates; it focuses on reinforcing priorities driving engagement and supporting adoption.

You will be part of our global Internal Communications with the majority of time focused on Quotient Inside working closely with the Quotient Inside Project Management Office Product and Activation teams and regional stakeholders to align messaging timing and audience targeting. You will also contribute to the Internal Communications team as an active part of the team collaborating with other members to achieve the teams goals and contributing to the culture.

On a typical day you might help shape a leadership message so it lands clearly across regions refine communications to reflect shifting priorities or align multiple teams around a single coherent narrative. This role offers the chance to work at the center of a high-profile fast-evolving AI transformation with real influence over tone framing and sequencing and visibility into how communications drive behavior changes at scale.

Key Responsibilities of this role:

Owning the end-to-end communications strategy and execution for Quotient Inside making sure it is delivered consistently from planning through execution

Coordinating messaging across global and regional channels to ensure consistency

Shaping leadership-level narratives including progress impact and calls to action

Aligning communications closely with product releases activation waves and key milestones so messages support adoption and momentum

Tracking engagement and effectiveness refining approaches based on feedback and data and adjust messaging and channels to improve reach and impact over time

Who we are looking for:

Youll have at least 5 years experience in communications change communications or internal engagement roles

Youll possess strong strategic writing and storytelling capability and be able to explain complex initiatives clearly and compellingly for different audiences

Experience of working with senior stakeholders and complex programs comfortable shaping and advising on messages in complex programs is essential

The ability to manage multiple communication streams in parallel without losing quality or focus

Comfort in operating in fast-changing high-visibility environments and being able to adapt quickly as priorities and timelines shift while maintaining clear credible communications

Essential skills and attributes that you will bring to this role -

Below are the key skills that are critical to success as a Communication Manager for Quotient Inside:

• Strong editorial and narrative clarity in complex environments

• Demonstrated ability to distil complex evolving initiatives into clear coherent narratives for different audiences. This includes shaping messaging around AI capabilities and change initiatives so colleagues understand what is happening why it matters and how it affects their work

• Ability to influence alignment without formal authority

• Experience working with senior leaders and cross-functional stakeholders to shape messages manage sensitivities and align communications without direct ownership of decisions

• Audience-centred communication across levels and regions

• A track record of tailoring communication to different audiences cultures and levels of seniority from leadership to consultants and support teams while maintaining consistency

• Comfort operating in ambiguity while maintaining precision and quality

• The ability to produce high-quality communications when inputs are incomplete priorities shift or direction is still forming while maintaining accuracy and attention to detail

• Foundational skills such as tool proficiency (e.g. Microsoft Office collaboration platforms) facilitation support digital fluency adaptability learning mindset and general stakeholder skills are baseline expectations at Oliver Wyman and will be assessed through interviews.

Why Join Us

At Oliver Wyman we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration integrity and excellence and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development providing opportunities for growth and advancement within the firm.

We offer competitive compensation comprehensive benefits and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more please follow us on Facebook LinkedIn or Twitter: OliverWyman. & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Oliver Wyman is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information or follow us onLinkedInandX.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.