AI Implementation Senior Manager, TGS

A little bit about Wise and the mission

At Wise our mission is money without borders instant convenient transparent and eventually free. Were powering money for people and businesses in their increasingly global lives. To do this for our 16 million customers we need to build world-class operational services that are fast accurate and scalable.

Our CS and KYC Operations teams are on a critical path to scale by accelerating our adoption of Artificial Intelligence. We are building a hybrid workforce where every team member is empowered by an AI Agent working alongside them. To supercharge this effort were looking for a hands-on AI Implementation Senior Manager to join us and turn AI concepts into practical impactful solutions for our global teams.

This role sits within the Transformation Governance and Strategy team (TGS) and will report into the Head of TGS. The TGS team itself acts as an engine for change that designs and executes the large-scale initiatives and governance frameworks required to scale Wises operations.

Your Mission

We arent looking for a project manager to oversee AI; were looking for a builder to architect it. At Wise AI isnt a side project its the new backbone of our Servicing engine. You will be the bridge between our massive operational scale and the frontier of agentic reasoning

Youll have direct access to our AI orchestration layers (Credal Gemini Agentspace). No and a mandate to move from prototype to production at Wise speed.

As the engine room for our operational AI adoption your primary focus will be to bring our AI strategy to life by building the tools our teams need. You will:

• Opportunity Diagnosis: In collaboration with other TGS specialists (e.g. CI Transformation Managers etc.) You will audit our most complex business workflows identifying where human-in-the-loop processes can be evolved into autonomous agents that reason decide and execute.

• Own the end-to-end lifecycle of building and deploying AI Agents. You will design AI integrations that respect Wises back-end architecture. You arent just writing prompts; you are mapping data flows and ensuring that AI outputs integrate seamlessly into existing operational tools without creating manual workarounds or shadow systems.

• Leverage your SQL skills to master the data. You will extract transform and load necessary data from various sources to train and inform our AI agents ensuring they are accurate and context-aware.

• Collaborate across the business to deliver robust solutions. You will work side-by-side with our AI Champions and operational experts to solve real-world problems while proactively engaging with Privacy Security and Compliance to ensure your solutions are secure compliant and launched efficiently.

• Iterate Monitor and Improve. You will be responsible for maintaining monitoring and continuously improving the agents you build to ensure they remain effective as our business and the technology evolves.

• Scale your impact through documentation and best practices. You will document your solutions contribute to our central AI knowledge wiki and help upskill the wider organization by sharing your work.

Qualifications :

This role is for you if you have

Were looking for someone who is passionate about the practical application of AI and has a strong technical foundation.

• Hands-on AI implementation experience. You have demonstrable experience building AI agents or automations and are an expert prompt engineer.

• Systems & Data Integration. Expertise in SQL and a deep understanding of system architectures. You must be able to navigate Wises data gateways to ensure AI agents are consuming high-fidelity data and returning structured actionable results back into our core processing engines.

• A strong understanding of AI. Beyond a conceptual grasp of AI you have a foundational understanding of programming and backend architecture. You can evaluate how LLMs integrate with complex data gateways and system flows. This ensures your solutions are scalable and clean preventing technical debt and the need for downstream damage repair by Product and Engineering teams.

• A proactive problem-solving mindset. You have a proven track record of taking ownership working collaboratively in a complex organization and driving projects to completion. You dont need a project manager to open doors for you. You are a free-standing operator capable of building solid cross-functional relationships with Product and Engineering teams independently. You ensure our TGS-led AI initiatives are in lock-step with the companys broader technical direction proactively identifying dependencies and preventing shadow-tech or duplication.

• Comfort with ambiguity and a bias for iteration. This is a highly experimental space. You are comfortable navigating uncertainty grounding your approach in empirical testing and embracing failure as a learning opportunity.

• Excellent communication skills. You are proactive clear and concise with the ability to translate complex operational needs into technical requirements.

• Bonus points for:

  • Direct experience with our current toolset: Gemini NotebookLM or Google Agentspace.

  • Subject-matter expertise in a core servicing area like Payments Customer Support Financial Crime or KYC.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time