EMEA Credit & Collections Manager

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Job Title: EMEA Credit & Collections Manager

Location: Milton Keynes (Hybrid: 2 days in-office)

About the role:

We are seeking an experienced EMEA Credit & Collections Manager to lead our

regional Credit & Collections function within Finance Business Services.

This is a key leadership role responsible for protecting cash flow and working capital across an assigned EMEA portfolio. You will set the strategy governance and performance standards to ensure strong cash collection effective credit risk management and consistent fair customer treatment across multiple countries and entities.

Reporting to the OTC Tower Lead you will directly manage the EMEA Credit & Collections Team Leader retaining full accountability for regional performance while working closely with Sales Billing Operations Cash Application and Query Resolution teams to reduce overdue debt prevent revenue leakage and drive sustainable process improvements.

This role combines operational leadership credit risk governance stakeholder partnering and transformation within a global OTC structure.

Responsibilities:

• Lead and develop the EMEA Credit & Collections Team Leader ensuring strong delivery against KPIs and targets

• Own regional cash performance DSO ageing profile and dispute/query cycle time

• Define and embed an aged debt strategy (30/60/90/120) to reduce overdue balances and bad debt

• Oversee credit risk governance including credit limits terms exposure monitoring and approvals

• Manage extended payment terms and ensure strong documentation and review controls

• Act as senior escalation point for complex or high-risk accounts including payment plans and legal escalation where required

• Partner with Billing Operations and Query Resolution teams to address root causes of overdue debt

• Work closely with Cash Application to resolve unallocated cash and short payments

• Coordinate late-stage debt strategy and Debt Collection Agency (DCA) referrals ensuring compliance and audit readiness

• Deliver month-end and year-end collections reporting aged debt commentary and risk assessment

• Maintain strong compliance control and audit documentation across EMEA

• Support ERP and OTC transformation initiatives as the EMEA Credit & Collections SME

• Drive standardisation automation and continuous improvement across collections processes

To Be Successful in the Role You Will Have:

• 57 years experience in Credit & Collections Management within an EMEA or global environment

• Strong experience managing multi-country ledgers across multiple currencies

• Proven track record of delivering KPIs including DSO overdue reduction and cash forecasting

• Experience in credit risk assessment policy governance and financial review

• Strong stakeholder management skills across Sales Operations Finance and Legal

• Experience identifying trends in aged debt and implementing sustainable process improvements

• Good Excel capability (including pivots and formulas)

• Working knowledge of financial systems (SAP experience desirable)

• Experience leading and developing high-performing teams

• Strong analytical resilient and customer-focused leadership approach

BSI offers a competitive total reward package an independent and varied job in an international environment flexible working hours ongoing training and development with the inclusion of 27-days annual leave paid sick leave bank holidays health insurance life insurance pension plan with company contribution car allowance (dependent on role) income protection paid maternity leave paid paternity leave paid parental leave adoption leave compassionate leave paid bereavement leave learning and development opportunitiesand a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deservesexcellence

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products systems services and the world we live in.

Headquartered in London BSI is the worlds first national standards organization with more than 100 years of experience. We are a global partner for 86000 companies and organizations in over 193 countries offering development auditing certification and training services including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food construction energy healthcare IT and trade sectors. Incorporated by Royal Charter were truly impartial and home to the ultimate mark of trust the Kitemark.

Through our unique combination of consulting training assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge bring your open and enthusiastic mindset to our dynamic team apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.Our goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organization all while having fun doing great is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting processplease inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.