Customer Satisfaction Manager

Want to be part of something bigger If youre ambitious love the new then were just for you. We service more than 70% of the top 100 global manufacturers. Were on a mission to be the most loved component buying experience thats ever existed. Want to join our mission

Who Are Accu Watch our intro video to see why this is the company you want to join.

Were the new kind of component company.

Were here for the engineers the innovators the designers and the pioneers who are driving change. We blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe.

Forget the old way of buying components. Choose Accu and get Building Tomorrow.

We have an Excellent TrustPilot rating and an overall 5 Star rating on Google. We truly are nuts about offering the best experience to all our customers.

THE ROLE

Were looking for a Customer Satisfaction Manager to support our excellent business growth & team.

The role will be to lead & support our Customer Satisfaction team in providing outstanding customer service & support to ensure we meet our customer requirements for service & quality.

You will work closely with other departments and have the autonomy to make decisions to get the right outcomes for both our customers and your team.

THE RESPONSIBILITIES

Customer experience is one of our superpowers and this role is at the heart of it. As a high-growth business were looking for someone who can lead from the front elevate our team and continuously raise the bar.

• Partner with another CS Manager to lead a high-performing Customer Support team and online chat function
• Own team performance ensuring SLAs are met and exceeded
• Set clear goals track daily/weekly metrics and keep the team on target
• Recruit onboard and develop talent building a team that scales with our growth
• Deliver impactful training and drive continuous improvement
• Act as the escalation point for complex customer issues
• Collaborate cross-functionally to support wider business goals
• Lead 1:1s and performance reviews to coach and grow your team
• Drive smarter ways of working through process improvements and best practices
  Share key insights and performance updates with leadership and the wider business
• Work closely with partners (Front Limitless 8x8) to maximise tools and performance

THE SKILLS

Were looking for a confident people-first leader who thrives in a fast-paced environment and knows how to turn great service into a competitive advantage.

• Highly organised with the ability to manage and prioritise across a team
• Calm decisive and solutions-focused especially under pressure
• Excellent communicator able to handle sensitive or complex situations with clarity and empathy
• Experienced in resolving escalations and delivering outstanding customer outcomes
• Passionate about coaching developing and motivating others
• Comfortable leading autonomously and stepping up when needed
  Always looking for ways to improve optimise and raise standards

THE TEAM AND WHAT WE OFFER

Weve created a self-directing workplace that cultivates a culture of inclusion and belonging whilst allowing everyone to grow. We have built a close-knit team with an extremely low employee turnover rate heres a few things you can look forward to:

• Competitive salary with a transparent pay structure.
• Opportunity for progression at a high growth company.
• 4 day working week.
• Remote and flexible working.
• 6 weeks paid annual leave. Earn up to 7 weeks through our length of service bonus.
• Up to 6 months paid maternity leave and 1 month paid paternity leave.
• Pension scheme.
• Octopus Electric Dreams salary sacrifice EV scheme
• Accu Academy - a fund to grow our employees skills.
• Bean to cup coffee soft drinks and fresh fruit in the office.
• Sports and Social activities; including escape rooms go-karting food drink and much more.
• Cycle to work scheme.
• 300 birthday bonus.

We welcome applicants from the Armed Forces community. Armed Forces community applicants who meet the minimum criteria for the role will be guaranteed an interview. However please note that this does not guarantee a job offer.

If youd like to join us on our mission to build a better tomorrow apply and take the next step today to help us build tomorrow.

Salary

38000

LocationAccu HQ Hope Bank Works Holmfirth Huddersfield HD9 6PT.

Hybrid working available after successful completion of probation

Job Type

Full time Permanent

Working Days/Hours4-Day Week 34Hrs Monday to Friday (8:30-5:30)