Principal Member of technical Staff- TechOps

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.

Role summary:

Help keep athenahealths platform reliable and scalable by designing and delivering technical operations capabilities that improve resilience speed and operational efficiency. This is a Hybrid role based in Bangalore Whitefield India focused on cloud infrastructure operations automation and platform migration work across AWS and Kubernetes environments with strong cross-functional coordination to enable safe and frequent product releases. This role will report to the Director Engineering Tech Ops.

Team summary:

CE SRE ensures the reliable operation of the platform hosted in a hybrid cloud environment. We partner closely with product teams to scale the platform effectively and enable faster more efficient product feature releases. InfraOps is a sub-team within CE focused on operating and scaling the hybrid cloud infrastructure. We are currently undergoing a large-scale migration from a self-managed AWS/Kubernetes/container-based environment to a centrally managed platform. At the same time we continue to provide 24x7 enterprise-grade operational and user support. To drive efficiency and resilience we leverage AI-assisted automation Terraform Enterprise (TFE) for Infrastructure as Code (IaC) and advanced monitoring and alerting capabilities to enhance productivity and operational this environment the team balances near-term operational needs with long-term platform modernization. Work includes improving deployment safety through CI/CD practices strengthening observability to reduce time-to-detect and time-to-recover and building repeatable infrastructure patterns that support consistency across services. The team collaborates across engineering security and product stakeholders to ensure changes are delivered with appropriate controls clear communication and measurable reliability outcomes.

Essential Job Responsibilities:

Design and implement scalable infrastructure and operational patterns across AWS Kubernetes and hybrid cloud environments to improve platform reliability and performance.

Develop automation and tooling in Python to reduce manual operational work and improve consistency across common workflows.

Lead infrastructure-as-code practices using Terraform and Terraform Enterprise (TFE) including module standards change controls and reusable patterns.

Drive CI/CD improvements that increase deployment safety reduce lead time for changes and support consistent release practices across teams.

Partner with product and engineering teams to plan and execute platform migration work from self-managed environments to centrally managed platforms managing dependencies and risks.

Coordinate cross-functionally with stakeholders to align priorities communicate operational readiness and ensure smooth execution of complex initiatives.

Strengthen operational excellence through improvements to monitoring alerting incident response practices and post-incident corrective actions.

Additional Job Responsibilities:

Contribute to technical strategy by identifying opportunities to improve resilience cost efficiency and operational scalability across the platform.

Document operational standards runbooks and migration playbooks to support consistent execution and onboarding.

Support evaluation and adoption of AI-assisted automation approaches that improve productivity and reduce repetitive work.

Review designs and changes for operational readiness including rollback planning capacity considerations and failure-mode analysis.

Collaborate with security and compliance partners to ensure infrastructure changes align with required controls and policies.

Facilitate knowledge sharing across teams on infrastructure patterns CI/CD practices and incident learnings.

Assist with prioritization and planning by translating operational needs into scoped projects with clear milestones and measurable outcomes.

Expected Education & Experience (Required):

1218 years of experience in technical operations site reliability engineering infrastructure engineering or related roles supporting production systems.

Demonstrated hands-on experience with coding including Python to build automation and operational tooling.

Strong experience designing or operating AWS architecture in production environments.

Very strong Linux Experience

AWS/Kubernetes Enterprise grade Implementation and Management

IaC-TFE Harness or similar for CI/CD Ansible Redis as caching Advanced Alerting and Monitoring such as DataDog message handling such as Kafka

Hands on Python scripting experience

Strong experience of Generative AI Automation such as Windsurf copilot Claude-Codex

Proven experience with Kubernetes and container-based platforms including reliability and scaling considerations.

Experience with Terraform (including enterprise IaC practices such as module reuse reviews and controlled rollouts).

Experience improving or operating CI/CD pipelines and release processes in collaboration with engineering teams.

Demonstrated stakeholder management cross-functional collaboration and project management experience for complex multi-team initiatives.

Bachelors degree in Computer Science Engineering or equivalent practical experience.

Good to Have

Understanding of object relation DataBase such as Postgres

Loging Monitoring & Metrics

Dashboard

Work split

Hands on work coding Design and implementation a solution Enterprise grade operational support might include On-Call on rotational basis

Stakeholders and Project Management

Global Team mentorship and management as SPOC for tech and ops lead