SAP C4C Sales & Service Cloud v1 & v2 Senior Solution Lead
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology(NYSE: DXC) is the worlds leading independent end-to-end IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC Technology serves nearly 6000 private and public sector clients across 70 countries.
Our teamworks onthelatest and emergingEnterprise Applications such asSAP C4Ctoenable Business Transformationsfor our clients.We are seeking aSenior SAP C4CSales & Service CloudSolution Leadwith deep architecturalexpertisein the SAP Sales and Service Cloudv1 and v2platforms.The role involves leading functional design business process configuration integration and testing across multiple SAP C4C modules ensuring alignment with enterprise sales and service processes.
The Solution Lead acts as the primary functional authority bridging the gap between business stakeholders and technical delivery teams to build scalable best-practice-based solutions integrated withSAP S/4HANA SAP CPQSAP BTPand other enterprise systems.
flexible work model
International enterprise clients
Key responsibilities:
Solution Orchestration:Own the end-to-end functional blueprint for SAPSales and Service Cloud v1 and v2. Lead the design of complex lead-to-cash and request-to-resolution workstreams.
Conduct requirement workshops with stakeholders to define and document business processes.
Perform fit-gap analysis and prepare functional specifications for system configurations and custom developments.
Architectural Governance:Ensure all configurations and custom developments (SDK/PDI) align with SAPs Clean Core strategy and long-term scalability.
Lead Requirement Strategy:Facilitatehigh-level discovery workshops to translate ambiguous business goals into a structured functional roadmap and prioritized backlog.
Advanced Functional Configuration:* Lead the design ofComplex Territory Management advanced Registered Product hierarchies and sophisticated SLA frameworks.
Oversee the setup ofBusiness Roles Access Restrictions and Organizational Management to ensure data security and performance.
Integration Strategy:* Architect the data flow between C4C andS/4HANA/ECCvia SAP CPI/BTP.
Define the strategy for real-time vs. asynchronous data exchange (OData SOAP IDocs).
Cross-Functional Leadership:Mentor functional consultants perform design reviews andprovideexpert-level guidance during SIT/UAT and critical cutover phases.
Collaborate with the technical team for SDK/PDI extensions KUT enhancements and UI adaptations.
Work with integration teams for SAP CPI/BTP-based integration with S/4HANA ERP and third-party systems.
Document configuration changes andmaintainsolution design documents (FDDs configuration workbooks and test scripts).
Ensure alignment with SAP Best Practices and C4C standard design principles.
Professional experience and qualifications required:
5 years of total SAP CRM / C4CSales & Service Cloudexperience including multiple end-to-end implementations in SAP Sales Cloud and SAP Service Cloud (C4C)v1 and v2.
Deep understanding of SAP C4C data model-Accounts Contacts Products Installed Base and Service Objects.
Hands-on experience with: Sales Cloud: Lead Opportunity Activity and Quotation Management Service Cloud: Ticket/Case Management SLA Workflow Installed Base and Knowledge Management C4C Administrator Functions: Code List Mapping Scoping Fine-Tuning and Business Configuration
Strong knowledge of C4C Analytics Reports and Dashboards.
Proficiencyin Workflow Rules Approval Processes and Business Role Management.
Familiarity with language adaptation and UI personalization features.
Proven experience integrating C4C with:SAP ERP/S4HANA (Customer Material Pricing and Document Replication) SAP CPI / SAP BTP Integration Suite SAP Marketing Cloud / SAPEmarsys/ SAP CPQ / SAP FSM (optional)
Good understanding of OData SOAP IDoc and Web Service Communication mechanisms.
What we offer:
Stable employment in an international company flexible work
Substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
Life insurance package
Multisport Card
Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
Unlimited access to DXC University with coursesfrom a bunch of external partners for the best learners experience (e.g. Udemy)
DXC Partner courses and certifications (Microsoft SAP ServiceNow AWS Google Dell Technologies IBM Databricks Salesforce Red Hat Vmware Workday)
Employee Referral Program - financial bonus for the referrer for successful candidate recommendation
Opportunity to join the numerous charity and ecology - related events organized by our CSR Team (Corporate Social Responsibility)
Dixi Cool activities: trips sports and wellness events discounts for cultural events
Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
Thank you for taking time reviewing our job ad. If you believe this is the right match for you please do not hesitate to apply. We are eager to learn more about you!
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
