Workplace Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Were BDO a global professional services firm connected to local markets. Our people work together to provide specialist expertise helping businesses achieve their goals.
We inspire others to go further. We create together to reach higher. We build trust to lead purposefully.
Whether youre building your future or starting your career with us you wont do it alone. From creating solutions for our clients to building careers for our people we shape what matters and thats where you come in.
About the Role
The Workplace Experience Specialist is the face of IT within BDO offices delivering highquality inperson technology support that enables our people to work productively and confidently every day.
This handson role supports devices meeting rooms AV and Microsoft Teams Rooms onboarding and offboarding walkup support and VIP stakeholders. Youll play a key role in ensuring a seamless Day 1 experience reliable workplace technology and a professional digital environment across the firm.
This role has a primary onsite requirement of five days per week due to operational and client service needs.
About the Team
The Information Technology team sits within BDOs Shared Services group delivering secure reliable and highperforming technology services nationally. We work closely with the business to ensure technology remains a strategic enabler and supports a modern connected workplace.
Key Responsibilities
Provide facetoface inoffice IT support across devices peripherals Microsoft 365 Teams and collaboration tools
Deliver walkup / techbar support with a customerfirst approach
Support device builds swaps onboarding and offboarding activities
Assist with meeting rooms AV and Microsoft Teams Rooms including hybrid meetings
Provide responsive support to Partners Directors and senior leaders
Log update and resolve IT incidents and requests escalating where required
Maintain accurate asset records and contribute to documentation and knowledge articles
Qualifications Experience and Skills
Qualification in IT or related discipline (or equivalent experience)
Experience delivering inperson IT support in a corporate or professional services environment
Strong knowledge of Windows devices Microsoft 365 and Teams
Exposure to device lifecycle management and meeting room / AV support
Familiarity with ITSM tools and ITIL practices (ServiceNow experience desirable)
Strong communication skills professionalism and a customercentric mindset
Comfortable working in a fastpaced onsite environment
Why BDO
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors to guide and accelerate your professional career across a wide array of career pathways.
We provide our people with various health and wellbeing social financial and professional development benefits to help realise whats possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks retail discounts employee referral rewards study and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support cultural and religious leave and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One Bold Human Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process we encourage you to contact our Talent Acquisition team at
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Zodra je start werk je samen met het team om gegevensanalyse en -verwerking te automatiseren en optimaliseren. Je ondersteunt bij het ontwerpen en implementeren van informatiesystemen en draagt bij aan projecten die de klanttevredenheid verhogen. Jouw doorzettingsvermogen valt op tijd ... View more
