Senior Network Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.
The Role
Our environment includes carrier-grade routing switching security and monitoring systems working closely with multiple transit providers and data centers worldwide. The team is hands-on deeply technical and driven by ownership reliability and continuous improvement.
We are looking for a Senior Network Analyst to join our Network Team capable of handling operational excellence incident response and proactive improvements in a production-critical environment.
What Youll Be Doing
- Operate maintain and continuously improve the logical data and security network including edge routers core switches and firewalls;
- Actively troubleshoot and resolve medium and high-complexity network incidents including interaction with transit providers IXs and data center partners when required;
- Provide L1/L2 (and partial L3) network support to customers and internal teams ensuring timely responses clear communication and SLA adherence;
- Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
- Plan and support network expansions topology changes and capacity improvements;
- Maintain accurate and up-to-date network documentation procedures and incident records;
- Manage and improve network monitoring systems including creation and tuning of alerts graphs and thresholds;
- Act with a strong sense of ownership and urgency especially during off-hours and critical incidents.
What We Are Looking For
- Advanced English communication skills (B2 level or higher) both written and spoken;
- Bachelors degree in Technology Engineering or a related field (or equivalent professional experience);
- Solid understanding of networking fundamentals and protocols including:
- Layer 2 & 3 concepts: MAC VLAN Trunking Spanning Tree
- IP networking: ARP Subnetting ACLs DHCP
- Routing: BGP OSPF
- Transport & management: TCP UDP SNMP NTP SSH
- Troubleshooting tools: Ping Traceroute
- Proven ability to troubleshoot production environments with a hands-on and analytical approach;
- Strong prioritization skills and ability to operate calmly under pressure;
- Clear communication skills with the ability to explain technical topics to different audiences;
- Proactive mindset and willingness to continuously learn and improve;
- Cisco CCNA certification (required); higher-level certifications are a plus
What We Offer
- Flexible working environments with the ability to do your job from anywhere
- Birthday Leave
- Generous study and training allowance 5 days paid study leave
- Creative fun and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with Legend and Kudos Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
Nice to Haves
- Experience with Juniper Fortinet Huawei or multi-vendor environments;
- Previous experience in ISP data center or large-scale infrastructure environments;
- Familiarity with network monitoring tools (Zabbix Prometheus Grafana LibreNMS etc.);
- Experience interacting directly with carriers and transit providers.
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Intelligence Targeting
- Network Support
- Solarwinds
- Tcp/IP
- Cybersecurity
- LAN
- Computer Networking
- Signals Intelligence
- TCP
- Telephony
- Cisco Routers
- Dns
About Company
Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.
