Debt Collection Analyst

MISSION :

The Debt Collection Analyst will handle the dedicated debt collection cases to ensure a good recovery and collection rate build and maintain strong relationships with clients and international colleagues to deliver excellent customer service and maximize client retention.

MAIN RESPONSIBILITIES:

Debt Collections

• Monitor status of limitations.
• Monitor the dedicated collection files which are handled by lawyers external debt collection partners and foreign entities.
• Reach and improve the debt collection rate within the dedicated collection files using existing information to ensure an effective recovery and to use as leverage where necessary.
• Correspond and negotiate with debtors and moderate between debtors partners and customers.
• Report results of dedicated cases.
• Instigate legal action on behalf of Cofaces clients. Maintain legal procedure knowledge to a level whereby accurate advice can be given to clients prior to initiating legal action.
• Maintain your portfolio in good order ensuring it is up to date at all times. Arrange assistance from colleagues if needed.
• Ensure all billing tasks are processed for invoicing without delay to maximise revenue.
• Client management. Attend meetings on behalf of Coface. Negotiate service content. Be briefed on prospect requirements to prepare contracts.
• Review identify and provide valid solutions where appropriate in relation to operational issues or procedure amendments.
• Be knowledgeable in understanding accounts and initial legal wording in order to interpret and then communicate to the client in a clear and precise manner.

Customer Service

• Build and maintain relationships with clients stakeholders and internal colleagues.
• Keep the EIC informed directly of any relevant customer information such as changes in personnel new parent company new or additional business opportunities or deterioration in the debtors situation.
• Comply with the Collectors Code of Practice being courteous at all times.
• Investigate any problems that may arise that could impact on the handling efficiency of the accounts. Liaise with relevant people to resolve the issue. Escalate to the Manager if assistance is required.
• Provide commercial support by participating in meetings with commercial teams clients third-party suppliers and other Coface departments with the ability to represent Coface professionally.
• Use initiative to solve and implement appropriate actions to maintain service and quality levels in the department.

Risk and Compliance

• Take action on key compliance issues such as Fraud Awareness and Know Your Customer for example by communicating possible risks to the information channel when handling debtor files or raising other compliance issues to the local compliance officer.
• Adhere to and respect IT Security policies continuously.

Qualifications :

• Degree educated in Commerce Laws or relevant subject
• Excellent negotiation and mediation skills
• Knowledge of local debt collection laws practices contracts and regulatory compliance
• At least 1 years experience in a comparable role

Additional Information :

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field

Remote Work :

No

Employment Type :

Full-time