Quote Support Specialist

WHO WE ARE:

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data centers. QTS is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.

WHO YOU ARE:

The Quote Support Specialist delivers accurate compliant quotes for data center products and services by coordinating with Sales Finance Engineering and other teams. The position requires attention to detail and process orientation in a fast-paced environment. You will act as a quality checkpointensuring every quote meets pricing policies product standards accuracy requirements and internal approval rules. This role is critical to maintaining data integrity reducing order issues and supporting a smooth quote-to-order process.

WHAT YOU WILL DO:

• Perform quality assurance reviews on sales quotes generated by Sales or CPQ tools.
• Validate pricing accuracy product configurations discount levels and margin compliance.
• Ensure quotes follow company policies approval workflows and contractual guidelines.
• Identify inconsistencies or errors (pricing product terms tax SKU alignment etc.) and work with Sales to resolve them.
• Maintain standardized QA checklists processes and documentation.
• Partner with Sales Finance Product and Operations teams to clarify quote requirements or escalate exceptions.
• Update CRM/CPQ fields or internal systems when corrections are needed.
• Monitor recurring issues and recommend process improvements to reduce quote defects.
• Track quality metrics turnaround times and compliance trends for reporting.

WHAT YOU NEED TO BE SUCCESSFUL:

• 13 years of experience in sales operations order management pricing quoting QA or similar support roles.

• Strong analytical skills with high attention to detail and accuracy.

• Experience using CRM/CPQ platforms (Salesforce Revenue Management.).

• Proficiency in Microsoft Excel and Microsoft 365 applications.

• Strong communication skills and ability to collaborate with Sales teams.

• Ability to meet tight deadlines and manage multiple reviews quickly.

• Exceptional attention to detail

• Analytical and problem-solving mindset

• Ability to interpret pricing policies and approval frameworks

• Strong data accuracy and process compliance discipline

• Effective communication and team collaboration

• Time management and multitasking under deadlines

PREFERRED:

• Understanding of pricing structures margin calculations and discount processes.

• Familiarity with complex product catalogues (hardware software services etc.).

• Experience in QC/QA roles or audit-focused environments.

• Experience supporting:

  • Data center infrastructure or services-based pricing models

  • Ramps escalators renewals and OTC structures

• Familiarity with billing compliance audit or QA environments

• Comfort acting as an authority and educator with Sales partners

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

• This position is Bonus eligible.

THE PERKS (and these are just a few!):

• Employer Paid Benefits

• 401K with Employer Match

• QRest Sabbatical

• Employee Stock Purchase

• QTS scholarship for dependents

• Eagle Club award trip eligibility

• Paid volunteer days

• Tuition assistance parental leave and military leave assistance

#LI-LS1

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.