Tier 1 App Support

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Tier 1 App Support

COMPANY STATEMENT:

As the e-commerce trends continue to evolve Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight addition to our knowledge we have built out the technology to help companies (shippers) unlock the power of their supply chain.

Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation workplace culture and growth opportunities. At the core of our culture team members are motivated to improve our clients our communities and ourselves every day.

JOB PURPOSE:

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications.

CRITICAL JOB FUNCTIONS:

Triage support requests and issues from users.
Define application problem(s)/issues(s) by solving for problems within the system and not symptoms of a situation.
Perform basic troubleshooting assessments to reproduce issues and work effectively to the root cause.
Review logs for any indication of system errors.
Create JIRA card for the product team to prioritize for the developer.
Report defects to system developers with specific criteria used to reproduce the defect.

JOB REQUIREMENTS:

Associates Degree in Computer Science or similar field
Familiar with concepts of ticket management systems (JIRA< Pivotal Kanban MS TFS)
Advanced problem solving/troubleshooting skills
Effective verbal and written communication skills
Proficient with a mainstream development language C# JAVA etc.
Basic code troubleshooting and debugging skills
Proficient with Git source code repositories

EEOC/ADA STATEMENT:

Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other protected status by an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.

Job Title: Tier 1 App Support COMPANY STATEMENT:As the e-commerce trends continue to evolve Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight addition to our...