Application Support Dynatrace (Hybrid)

APPLICATION SUPPORT/DYNATRACE (HYBRID LISBON OR PORTO)

Portuguese company hires for hybrid position

Location: Porto orLisbon Portugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid

Language Requirements:Portuguese Native / Mastery English Expert

Seniority: Senior (6years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

Mission

As part of the Application Production Support Teamyou will ensure the stability availability and performance ofbusiness-critical applications in production environments.

The role focuses on incident resolution systemmonitoring observability and continuous improvement of IT operationswhile collaborating with both internal teams and external service providersto implement long-term solutions.

Key Responsibilities

Application Stability &Availability

• Monitor and maintain production applications ensuring high availability and performance.
• Participate in incident management processes including P1/P2 incident situation rooms and Root Cause Analysis (RCA).
• Identify incident trends and contribute to long-term problem resolution.
• Ensure compliance with ITIL governance and SLA requirements.
• Execute change requests and deployments following ITIL and DevOps practices.
• Provide 24/7 on-call support for critical applications when required.

Technical Support &Collaboration

• Act as a technical point of contact for development teams when troubleshooting production issues.
• Collaborate with Agile/Scrum teams to design deploy and improve applications.
• Implement upgrades patches and enhancements with minimal disruption to users.

Documentation &Knowledge Sharing

• Maintain and update technical documentation including troubleshooting guides and configuration documentation.
• Promote knowledge sharing and best practices within the global support team.

Monitoring &Observability

• Implement and optimize monitoring and observability tools particularly Dynatrace.
• Work with development teams and Centers of Expertise to define monitoring standards.
• Promote observability culture enabling early detection and resolution of potential issues.

Technical Skills

Application Platforms & APIs

• Java Application Servers (RedHat JBoss EAP)
• Java troubleshooting (heap dump thread dump analysis performance optimization)
• OpenShift / Kubernetes environments
• API Gateway integration (Axway / Apigee)

Operating Systems

• RHEL Linux

Monitoring & DevOps Tooling

• Dynatrace
• Grafana
• Prometheus
• Jaeger
• ELK Stack

CI/CD & Automation

• GitLab
• ArgoCD
• Jenkins
• Nexus Sonatype
• Ansible
• Terraform

Databases

• MS SQL Server
• PostgreSQL

Methodologies

• Scrum / Agile Framework

Soft Skills

• Problem-solving and critical thinking
• Strong collaboration and teamwork
• Clear communication skills
• Resilience and adaptability
• Stress management
• Ownership and accountability
• Autonomy and time management
• Attention to detail and goal orientation

Keywords for CV

Application Support Production Support DynatraceObservability Monitoring Tools Java Application Servers JBoss EAPKubernetes OpenShift API Gateway Axway Apigee RHEL Linux DevOps CI/CDGitLab ArgoCD Jenkins Nexus Ansible Terraform Grafana Prometheus ELKStack Jaeger Incident Management ITIL Root Cause Analysis SQL ServerPostgreSQL Agile Scrum

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