Customer Support – Delivery (AS400)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Support Delivery professional to join our team providing direct support to clients and ensuring highquality followup and incident resolution. If you have an analytical mindset a strong customer focus and the willingness to learn about technologies and financial markets this opportunity is for you!
Main Responsibilities
- Act as the first point of contact for clients providing frontline support.
- Log questions incidents issues and requests with complete and accurate information.
- Research and respond to calls emails and tickets in a professional and timely manner in line with internal procedures.
- Perform firstlevel technical troubleshooting including basic diagnostics on applications running on AS400 environments and resolve issues whenever possible.
- Execute reporting data extraction and application configuration requests including tasks involving AS400based systems when applicable.
- Escalate incidents to higher support levels based on established procedures.
- Keep customers regularly informed about the status and progress of their requests.
- Support internal project and development teams during new product release rollouts.
- Contribute to the continuous improvement of monitoring measurement and alerting practices and tools.
Qualifications :
- Fluency in French and English (nearnative level).
- Strong analytical and problemsolving skills.
- Willingness and ability to learn technologies and products including topics related to the stock market.
Valued Skills
- Relevant academic background (minimum 3 years).
- Previous experience in similar roles.
- Knowledge of SQL (nice to have).
- Familiarity with ITIL best practices.
- Knowledge of AS400.
- Understanding of the banking sector and financial markets (nice to have)
Additional Information :
- Availability to work in rotating shifts (starting at 6:00 AM and ending at 7:00 PM).
- Occasional Saturday availability on a rotating schedule for technical operations with customers.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
