Help Desk & Educational Technology (EdTech) Support Specialist
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Ravenscroft School seeks a proactive and student-centered Help Desk & EdTech Support Specialist to provide first-level technology support to students faculty and staff. This role ensures classroom and administrative technology functions seamlessly supporting the Schools mission to provide a high-quality technology-enhanced learning experience.
The ideal candidate demonstrates strong technical skills excellent communication and a commitment to exceptional customer service. This individual thrives in a collaborative fast-paced school environment and is comfortable troubleshooting hardware software and instructional technology platforms such as Canvas.
Reports to: Director of Technical Services
Supervisory Responsibilities:None
What Youll Do
Help Desk & Technical Support
- Respond promptly to help desk tickets from students faculty and staff
- Troubleshoot and resolve hardware software and EdTech issues.
- Support instructional platforms and classroom technology ensuring timely assistance for faculty.
- Escalate complex issues to senior IT staff while maintaining ownership of communication.
Hardware Software & AV Support
- Install configure and maintain computers peripheral devices and classroom technology
- Maintain equipment inventories and audit assets as needed.
- Provide AV support for classrooms and meeting spaces (projectors speakers microphones etc.).
Collaboration and Professionalism
- Communicate clearly and courteously with students faculty and staff
- Participate in IT team meetings and professional development initiatives
- Assist in identifying trends and recurring technology issues
A full list of essential functions and additional details will be shared during the interview process.
Qualifications
- Minimum of 3 years of experience in IT support or educational technology support
- Knowledge of Windows MacOS Chrome OS Google Workspace Microsoft Office and common classroom technologies
- Familiarity with LMS platforms (Canvas preferred)
- Strong problem-solving organizational and interpersonal skills
- Ability to manage multiple tasks and provide excellent customer service
Preferred
- K-12 or independent school experience
- Knowledge of networking basics and use identify management systems (Active Directory Google Workspace)
Work Environment and Physical Demands
This position is based in a school environment with frequent interaction with students faculty and staff. Occasional evening or weekend support may be required and the role involves active participation in classroom and technology setups. The individual must be able to lift and move technology equipment up to 25 pounds and navigate the campus as needed.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
