Event Manager, Hospitality

About the Role

As theEvent Manager Hospitality (food and beverage branding production talent appearances etc.)
your contribution to the organization will be to deliver an exceptional guest experience atestablishedfinancial margins foryourportionof events assigned under your umbrellaand to supportoverall initiatives to provide outstanding guest experiences at all events globally.

Who You Are

Achieving this will require being:

• Self-driven curiosityandinitiativetolearnour department company and event intricaciesas well as existingsystems technology and processes.

• Willing andcomfortableto ask questions and build relationships independently.

• Highproficiencyin timemanagement deadline management and attention to detail.

• Thrivingin an ever-changingcollaborative team environment.

Performance will be evaluated on:

• Accuracy and timelinessof work completion for you and your report(s).

• Consistency in collaborating and supporting the global team.

• Direct report(s) peer and managerfeedback.

• Guest experience feedbackfor assigned functions.

• Financial delivery to the budgetfor assigned functions.

Reports to: Senior Events Manager(Hospitality or Logistics)

Core Responsibilities

Guest Experience and Event Management

• Responsible for the planning and on-site delivery ofyour function (hospitality/logistics)for12 events annually ranging from 200 to 12000 guests per eventbeginning with event launch up to a year in advance of event date.

• Event planning includes (but is not limited to) and varies by your function:

• • Designing and producing cohesive brand-aligned and engaging hospitality spaces in collaboration with Marketing/Creative and vendors including branding décor live activations furniture room diagrams etc.

• • Creatingdetailedrun of show documentation to ensure a seamless guest experience considering appearances entertainment live sporting schedules guest movement mealtimes etc.

• • Coordinating with the internal graphic design team to produce required assets such as credentials signage large format graphics etc.

• • Significant amount of scheduling and timeline management for both guests and staff across hospitality tours and experiences etc.

• • Vendor/supplierselection negotiation contracting and ongoing management for services such as food and beverage production appearances staffing services gifts etc.

• • • Ensuring goods and services are deliveredin accordance withthe contract.

• • Obtainingappropriate permits licenses and contractsto deliver the event.

• • Providing information and collaborating with Guest Services and Guest Communications to ensure guests receive proactive andaccurateinformation about their experience.

• • Work collaboratively with internal departments to ensure execution aligns to internal requirements such as Event Programs Management Marketing/Creative Sales Partner Management and Product Management.
    
• On-site delivery includes (but is not limited to) and varies by your function:
  • Manage and support preparation and set-up activities such as overseeing vendors/suppliers moving equipment freight setting upmeetingand hospitality spaces etc.
    • Manage and support preparation and set-up activities such as overseeing vendors/suppliers moving equipment freight setting upmeeting and hospitality spaces etc
      
• Identifyingopportunities in allfacetsof the guestjourneytoimprove the guest experiencecreate efficiency and to otherwise elevate our services processesand interactions withguests.

Leadership and Personnel Management

• Lead 1direct report(s).

• Settingobjectivesand prioritizing tasks foryouand yourreport(s) to ensuresuccessfuldelivery and execution of the eventbased on the event planning responsibilities above.

• Ensure accuracy andtimelycompletionofyourreport(s) and deliverables.

• Hands-on career development and coaching of yourreport(s).

• Focus on the team dynamic and encourage collaboration.

FinancialManagement

• Accountable foryourassignedportion(s)ofthebudgetforyourassigned events; equally holding your team accountable for budget management.

• Maximize budgetutilizationthrough negotiation and internal collaboration.

• Ensureaccurateandtimelytracking of planned and confirmed expenses.

• Tightly manage your own on-site expenses and inspire fiscal responsibilitiesinfellow travelers.

• Collaborate with department leaders tounderstandsales projections and anyrequiredbudget adjustments.

Basic Qualifications

Work Experience Education and Skills

• 4 years progressive experience in event planning and management.

• Live/sporting events experience preferred.

• 1 years experience leadingpeople.

• Full-time direct reportspreferred.

• Direct experience managing budgets of at least150KUSD.

• Bachelors degree or higher in Hospitality Management Business Marketing or related field.

• Proficient computer skills including but not limited to Excel CRM software and project management tools.

• Bi/multilingual preferred.

Interpersonal Skills and Traits

• Ability tomultitask in a fast-paceddeadline drivenenvironment.

• Strongtime managementand prioritizationskills.

• Highly adaptable and comfortable making decisions innew or changing situations.

• Detail-oriented and results-driven.

• Innovative problem solving.

• Collaborative and comfortable building relationships. deadline-driven

Physical

• Prolongedperiodssitting at a desk and working on a computer.

• Extensive walking and standing for periods greater than 12 hours while at events.

• Must be able tolift to 30 pounds.

• Full-time in-person based in the Charlotte NC office.

• Requires flexibility to work long hours and weekends as needed in addition to having the ability to travel up to 50% - targeted travel 18-25%.

• Willing and eligible to travel internationally.

• Eligible to work in the United States.

Required Experience:

Manager