Desktop Support Analyst Atlanta, Georgia

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are; What We Do; Where Were Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.

Serving thousands of customers globally our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.

With employees based around the world Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. Youll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal we would love to hear from you!

Role Summary

The Desktop Support Analyst role is a hands-on internal customer focused role providing day to day support to Magnet Forensics employees. The Analysts primary accountability will be to the End User ensuring that Magnet Forensics employees are equipped and able to perform their roles.

What Youll Do

Installing supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
Working technical issues and responsibility for related follow-up and providing timely updates on issues using the ticketing system
Documenting internal procedures and knowledgebase articles for end-users
Performing updates audit and configuration changes of systems and software as well as documenting the configuration of the system.
System monitoring/configuration verifying the integrity and availability of all hardware
Reviewing system and application logs and verifying scheduled jobs
Providing support outside normal hours of work
The ability to go into the office during outside of business hours as required
The ability to commute at unconventional hours/schedule to the office
Other duties as required

What Were Looking For

Bachelors Degree or Diploma in Computer Science or related field or equivalent experience
2 years of technical experience including administration and support of technical infrastructure
Demonstrated ability in dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
Strong understanding of Windows Linux and Mac Operating Systems as well as Apple and Android based iOSs
Strong understanding of Active Directory Office 365 networking technologies and web application environments
Strong understanding of Networking Fundamentals (TCP/IP DNS DHCP etc.)
Keen sense of teamwork personal integrity responsibility and accountability
Highly organized in time management and documentation
Strong self-starter attitude with excellent problem-solving skills
Understanding of general asset management practices (procurement assignment and disposal) and the use of database to track information

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experienceknowledgeand skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentivecomponent(i.e. most Sales roles) the range belowrepresentstotal target compensation (TTC) (base salary variable).Ensure this is formatted as normal

$59500 - $85000 (USD) a year

Salary range (min - max)

Position Type:Current Vacancy

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

Were looking for someone who checks off most but not all of the boxes listed in skills and experiences. Its more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have been there done that. We want to be part of your development journey and well learn as much from you as you learn from us.

How We Work

At Magnet Forensics we take a hybrid-flexible approach to support your productivity and work-life balance. If youre within a comfortable travel distance to one of our offices youll occasionally join us in person. How often youll come in depends on your department and team needs typically ranging from weekly to monthly. These in-person moments help us build stronger connections spark new ideas and celebrate our successes together. Most days you can choose what works best for you while staying in tune with your teams goals.

Were excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

Were looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE We care about each other and our mission to make a difference in the world.

OWN We are accountable for our results while never forgetting to act with integrity empathy and respect.

DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youre interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact emailprotectedshould you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positions job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with itsRecruitment Privacy Policyfoundhere.

Required Experience:

Who We Are; What We Do; Where Were GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced a...