Operational Excellence Lead

The Role
The OpEx Lead helps facilitate the analysis of business process performance identify improvement opportunities process or control gaps leading to quality compliance professional excellence & risk issues. Some of the responsibilities include but not limited to communicating with stakeholders regarding project status prepare necessary reports facilitate regular review of operational/process documentation and data privacy practices.
Some of your responsibilities include:

Metrics Reporting and Analysis
Develop metrics reporting tools and templates
Work with report users to evaluate the quality and completeness of the tools and templates
Collect input data from functional owners (ie HR Finance US PO teams etc.)
Generate reports following an agreed schedule
Analyze the reports and provide commentaries as appropriate
Facilitate the review of the reports prior to publication
Present the reports to stakeholders as necessary

Client Billable time/Pension Administration work

Expected to spend 40-60% of productive time on client billable work.

Operational Excellence
Facilitation of RCA (root cause analysis)
Management of CPAR (Corrective/Preventive Action Report) for non-conformities
Identification of opportunities for improvement and implementation of process improvements

Project Management
Manage assigned PMO projects
Perform a technical/functional project role as needed
Develop project plans and reporting templates
Work effectively with a matrix project team
Monitor regularly project cost versus budget
Track risks issues and escalate as necessary.
Provide periodic status updates to stakeholders
Prepare for and provide assistance to the Change & Project Manager in conducting regular meetings with stakeholders
Attend project meetings on behalf of the Change & Project Manager as may be required

Excellence
Support the maintenance of ISO9001 and ISO27001 certifications
Organize and/or facilitate QMS and ISMS awareness sessions
Support the conduct of internal and external audits
Coordinate with WTW Excellence stakeholders including information security audit office services business continuity and external audit firms

Communication and Change Management
Work with US Pension Outsourcing teams to develop and roll out email announcements teasers and other communication collaterals
Support the implementation of new initiatives via project roadshows in team meetings and townhalls

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The Requirements
At least 10 years professional experience with at least 5 years in a Quality / Process Improvement / Operational Excellence function preferably in a shared services environment
At least 5 years of project management experience. Six Sigma Green Belt certification is a plus.
Training and/or certifications in Operational Excellence ISO9001 and ISO27001 preferred.
Solid knowledge of Microsoft Power BI tool
Strong English communication skills
Demonstrated ability to work independently and deliver results
Proven ability to work effectively with cross functional teams
Ability to understand and interpret business requirements and apply to a technology product or application
Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
Strong organization influencing communication and presentation skills
Experience working with US counterparts preferred
College degree holder
Work Mondays thru Fridays

WTW is an Equal Opportunity Employer