Software Engineering Team Lead (Application Support)

Who are we

Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for Leading and mentoring a small development team within a specific task or project side by side with hands-on development. Works on specific modules applications or technologies and deals with sophisticated assignments during the software development process. In this role you will gain handson exposure to Service Desk L1 and L2 operations building a deep understanding of realworld processes. Ondesk experience is essentialyoull learn how things truly work before transforming them. By being directly involved in daytoday operations youll be empowered to create smarter more effective automation that solves real problems delivers measurable impact and drives innovation at scale.

What will your job look like

• You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development maintenance and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation.
• You will work in the operations as a Lead working in collaboration with application support team and will do ticket management and handling vendor coordination and call handling. Resolves issue collaboration and add value through participation in peer code reviews provide comments and suggestions and work with cross functional teams to achieve goals. With this shifting schedule is needed during deployment etc. and on-call support in rotation as required.
• Provide recommendations to the software engineering manager for estimates resource needs breakthroughs and risks; ensure effective delegation supervising tasks identifying risks and handling mitigation and critical issues.
• Hands-on technical and functional mentorship to design maintenance build integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes
• You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards.
• You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners
• You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems) measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality.

All you need is...

• Bachelors degree in science/IT/Computing or equivalent
• 6 years of proven experience in a software engineering role
• 2 years of experience in leading tasks and/or mentoring engineers
• Thorough understanding of software development and/or support methodologies principles and procedures and related software management tools
• Working knowledge and/or experience in programming languages like JAVA/C React Python Cloud/ AWS Unix SQL Shell/ Perl Scripting.
• Good-to-have technical skills: MERN CI/CD Gitlab confluence Grafana JIRA Oracle postgresArgoCDCI/CDConfluenceDockerGCPGitlabGitOpsGrafanaGsuiteInfluxDBJIRAKubernetesMongo.
• Knowledge in Software Development Life Cycle.
• Preferably with Telecommunications background and experience
• Willing to work on shifting/rotational schedule.
• Willing to work on a Dayshift Hybrid set up (3x per week) in BGC Taguig City
• Available for Local Hiring only (Philippines).

Why you will love this job:

• You will be challenged with leading and mentoring a small development team and h owning the technical aspects of the project
• You will have the opportunity to work in a growing organization with ever growing opportunities for personal growth
• You will have the opportunity to work with the industry most sophisticated technologies!
• We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave!