Patient Account Rep II (BAL & REF) Patient Financial Experience Days, Fulltime

Patient Account Representative II - Balance & Refunds

Fast-paced high-volume clinic looking for a top skilled Patient Account Rep II

Work location: 612 East Lamar Arlington Texas 76011

Work environment: Remote Contact Center onsite training may be required one day per quarter

Work hours: Full-time 40 hours weekly; Monday thru Friday (730am 4pm)

Department Highlights:

Remote Work

Incentive Opportunities

Opportunity to enhance your goals and values

Heres What You Need:

• High School Diploma or equivalent (REQUIRED)
• Two years of healthcare related experience in Account Review Collections Credit Balances Customer Service or other Revenue Cycle (REQUIRED)
• Epic experience (STRONGLY PREFERRED)

What You Will Do:

• This position is responsible for resolving patient credit balances through various means and ensuring an appropriate turn around time in order for the patient/consumer to have a good experience.

• Will review and work WQs daily to ensure patient credit balances are being resolved efficiently and timely.

• Credit balances should be resolved in a hierarchy of patient request age of credit and payor requirement such as Medicare or Medicaid

• Patient Credits should be resolved ASAP

• Verify validity of patient credit balances by researching reviewing and ensuring accuracy of payment and adjustment posting.

• Review of EOBs when necessary to determine appropriate reimbursement and patient due amounts

• Use payor specific contracts terms to validate credits

• Understand and request appropriate system discounts when applicable.

Additional perks of being a Texas Health employee:

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program as well as several other benefits.

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

Strong Unit Based Council (UBC).

A supportive team environment with outstanding opportunities for growth.

Entity Highlights:

At Texas Health Resources our mission is to improve the health of the people in the communities we serve. We are one of the largest faith-based nonprofit health systems in the United States with a team of more than 23000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

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