Senior Account Director

WE ARE HIRING A SENIOR ACCOUNT DIRECTOR

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events tasty lunches & more

• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme.

Were looking for a confident commercially minded Senior Account Director to lead our most important client relationships and help drive longterm growth for TLC and our partners.

This is a role for someone who thrives on connection with clients with teams and with the work. Youll be trusted by senior stakeholders respected internally as a calm and credible leader and motivated by building partnerships that last.

Youll bring strategic thinking commercial sharpness and positive energy to everything you do. Youll create the conditions for great work to happen support teams to perform at their best and help TLC continue to grow in smart sustainable ways.

What youll be doing:

• Act as a senior strategic partner to key clients building trusted longstanding relationships

• Shape account strategy and growth plans that unlock opportunity for clients and TLC

• Identify and convert opportunities to deepen partnerships and grow revenue

• Lead account teams with care clarity and ambition setting high standards while supporting development

• Own the commercial health of your accounts including forecasting profitability and delivery quality

• Bring teams together across disciplines to ensure work is joinedup focused and impactful

• Play a key role in pitches and proposals helping us win and grow the right business

• Use insight data and experience to guide decisions and keep work moving forward with purpose

Who were looking for:

• Strong experience leading and growing client accounts ideally within marketing advertising or communications

• Confidence working with senior clients and navigating complex stakeholder environments

• Natural leadership style that brings out the best in people

• Commercial instinct and a clear understanding of what drives sustainable growth

• Clear communication sound judgement and the ability to stay calm under pressure

• A genuine desire to do great work with good people

What success looks like

• Clients see you as a trusted partner who understands their business and brings smart solutions

• Teams feel supported motivated and clear on what great looks like

• Accounts grow through strong relationships commercial discipline and confident leadership

• The energy around you is positive collaborative and focused on progress

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!