IT Support Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Details:
IT Systems Administrator (Onsite)
Tyler Texas
Length: 3 month contract
Hours:5/8s
Start:Immediately will allow for a 2 weeks notice
Key Responsibilities
Ticketing System Support
- Monitor and review tickets within the ServiceNow ticketing system.
- Troubleshoot ticketing issues and help identify process gaps or system inefficiencies.
- Validate ticket entries to ensure they are being created categorized and resolved properly.
- Assist in identifying issues with the ticketing workflow and escalation processes.
- Document recurring problems and recommend improvements to ticket management practices.
Coordination & Communication
- Serve as a liaison between site personnel and the IT support team.
- Communicate ticket status issues and resolutions to stakeholders.
- Assist end users in properly submitting and tracking support requests.
- Coordinate follow-ups to ensure tickets are resolved in a timely manner.
Reporting & Analysis
- Create and maintain reports related to:
- ticket volumes
- resolution timelines
- recurring issues
- ticket trends
- Provide insights into ticketing performance and system usage.
- Identify patterns or bottlenecks in support processes and recommend improvements.
System & Process Validation
- Validate that the ticketing system is being used according to company procedures.
- Identify discrepancies between support processes and system workflows.
- Work with internal teams to improve ticketing processes and documentation.
Required Qualifications
Education
- Associates or Bachelors degree in Information Technology Computer Science or related field preferred.
Experience
- Experience working with IT ticketing systems (ServiceNow preferred).
- Experience supporting IT help desk or technical support operations.
- Experience working with cross-functional teams or third-party support providers.
Technical Skills
- Familiarity with ServiceNow or similar ticketing platforms.
- Strong computer skills and ability to quickly learn internal systems.
- Ability to generate reports using Excel or reporting tools.
Additional Skills
- Strong attention to detail.
- Excellent problem-solving and analytical skills.
- Strong communication and coordination abilities.
- Ability to work between multiple teams and stakeholders.
- Highly organized and capable of managing multiple tasks.
#INDG
Required Experience:
IC
Key Skills
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
