Hindi & English Content Moderator II

Role Details

Location:Cape Town; South Africa
Work Arrangement: Remote
Type of Support: Tickets
Contract Duration: Full-time
Training Schedule:To be determined
Work Schedule:To be determined
Expected Start Date: March 30th 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Hindi Content Moderation Specialist you will play a critical role in fostering a safe authentic and inclusive environment on the Partners platform. You will be responsible for enforcing Community Guidelines by reviewing user-generated content and ensuring compliance with established policies and safety standards.

This position requires independent judgment high attention to detail and the ability to process a high volume of content efficiently within backend moderation systems.

Important Note: This role involves daily exposure to potentially explicit offensive or disturbing content including sexual content violence drug-related material racism and other harmful themes. Candidates must be comfortable working in such an environment.

What Youll Do:

• Review and moderate text images and videos quickly and accurately
• Apply Community Guidelines consistently and make clear enforcement decisions
• Suspend or ban users when appropriate and document a detailed rationale in backend systems
• Participate in Product and Policy calibration sessions with Management
• Identify emerging trends new banned terms and behavioral patterns
• Report system discrepancies backend bugs or UI improvement opportunities to Team Leads and Management
• Assist in onboarding and training new Moderation team members
• Handle escalated and sensitive moderation reviews
• Language-specific support for corresponding language queues (Hindias applicable)

What We Expect From You:

• Fluency in Hindi and English (written and spoken)
• Alignment with and support for LGBTQ community values
• High level of discretion professionalism and integrity
• Strong technical proficiency with mobile apps and backend systems
• Ability to process high decision volumes efficiently and accurately
• Strong analytical thinking and attention to detail
• Ability to work independently with minimal supervision
• Adaptability to evolving policies tools and processes
• Organized and process-oriented work style
• Prior experience moderating or participating in online communities (preferred)

What Youll Get In Return:

• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.