Auto Finance – Collections –Management Trainee-English – On-site Johannesburg

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Auto Finance Collections Management Trainee-English On-site Johannesburg
The Trainer is responsible for delivering structured training for operational teams. Based in South Africa the role supports a regulated UK client environment ensuring teams are fully trained accredited and operating in line with contractual regulatory and compliance standards.
The role acts as a subject-matter expert for compliance accreditation and quality governance escalating material risks where required.

Responsibilities
Training & Coaching
Deliver onboarding and continuous training aligned to regulatory client and process requirements
Provide structured coaching sessions to improve capability compliance adherence and quality outcomes
Teach regulatory requirements compliance standards and conduct expectations
Embed process updates and procedural changes into operational teams
Ensure all team members are trained and accredited before handling live work
Maintain accurate training records accreditation logs and skills matrices
Identify knowledge gaps and implement targeted training interventions

Identify systemic risks compliance breaches and performance gaps
Provide structured feedback based strictly on QA criteria not operational targets
Maintain full audit trails and documentation suitable for regulatory review
Governance & Compliance
Operate impartially and uphold integrity fairness and consistency in all evaluations
Ensure adherence to internal policies client requirements and regulatory expectations
Performance & Continuous Improvement
Monitor training effectiveness and quality performance trends
Contribute to quality compliance and accreditation KPIs
Identify recurring issues and recommend improvements to training materials or QA frameworks
Support initiatives that strengthen compliance culture and operational excellence
Stakeholder Collaboration
Liaise with Operations Compliance and Leadership
Provide insight into training needs and quality trends without operational bias
Support governance forums calibration sessions and audit discussions where required

Qualifications we seek in you!
Minimum qualifications
Higher Certificate / Diploma (or equivalent)
Experience in training quality assurance or compliance within a regulated environment
Strong understanding of QA frameworks and regulatory standards
Ability to operate independently and maintain objectivity
Strong analytical communication and documentation skills
Preferred qualifications
Experience in financial services or other regulated industries
Knowledge of UK regulatory expectations or offshore delivery models
Experience delivering compliance training and managing accreditation frameworks
Exposure to audit processes governance reporting or risk management frameworks

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

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