Retention Consultant
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Aboutus
AtSplendwereon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.
But wearentjust about vehicleownership. We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
Aboutthe role
SplendsRetention Consultant is a newly created role within our Sales team focused on strengthening customer relationships reducing churn and driving long-term loyalty. This is a high-impact position where you will proactively engage customers reinforceSplendsvalue proposition andidentifyopportunities to deepen customer relationships including upgrades andadditionalservices that deliver greater value.
This role is ideal for someone who thrives in fast-paced environments enjoys solving complex customer challenges and is confident influencing conversations over the a key role in shaping the retention strategy while directly contributing to revenue growth and customer satisfaction.
Key Responsibilities
- Proactively engage with customers via phone and digital channels to drive retention and long-term loyalty effectively communicating Splends value proposition and reinforcing confidence in our services
- Identifychurn risks early and implement tailored strategies to mitigate them
- Educate customers to ensure they fully understand product benefits services and available solutions
- Activelyidentifyopportunities to upgrade customers into higher-value products extended terms oradditionalservices where appropriate
- Handle objections confidently and navigate complex conversations with professionalism
- Gather and analyse customer feedback toidentifytrends risks and improvement opportunities
- Collaborate with Sales Operations and Customer teams to implement retention initiatives
- Use critical thinking to assess complex situations anddeterminethe best outcome for both the customer and the business
- MaintainaccurateCRM records and track performance against retention and upgrade targets
What youll bring
- Proven experience in customer retention account management phone-based sales or relationship-based roles
- Experience working in a dynamicscalingor fast-growing company environment
- Confidence handling high-volume outbound and inbound calls in a fast-paced environment
- Strong influencing negotiation and objection-handling skills
- A commercial mindset with the ability to spot upgrade and growth opportunities
- Exceptional communication skills with the ability to clearly articulate value propositionsand developing long-term relationships
- Ability to remain calm and solutions-focused in challenging conversations
- Creative mindset with the ability to develop innovative solutions
- Results-driven and comfortable working towards performance targets and KPIs
Splendis a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebratein the process of buildinga global brand with true impact.
What we offer
- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
AtSplend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Contract
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
About Company
Change the way you own your rideshare vehicle for good with Splend. All-Inclusive vehicle packages for your Uber journey, in one easy weekly payment.
