Customer Service Advisor (Enquiries)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Salary
12.39 per hour (plus 1 per hour weekend premium)
*Upon successful completion of your probationary period there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts
Shift 1:Sunday-Wednesday (Sunday 9am-5pm Monday-Wednesday 8am-6pm)
Shift 2: Wednesday-Saturday (Wednesday-Friday 8am-6pm Saturday 9am-5pm)
Shift 3:Monday-Friday 1pm-9pm
**All shifts include flex up hours
Start date: 13th April 2026 (3 weeks full time paid training Mon-Fri 9am-5pm from 13th April-1st May
**During our peak trading periods (up to 20 weeks throughout the year) youll also be required to work one additional 4 hour shift per week in order to better service our customers needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees!
The role
At NEXT we believe in the power of a great conversation. We are looking for purposeful positive individuals to join our team in Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you are handling a call an email or a live webchat your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs from tracking parcels to resolving billing queries ensuring every person you speak with feels valued and heard.
What youll take on
At NEXT our Enquiries team is all about finding solutions and providing a helpful human this role you will:
- Be the voice of NEXT: Communicate directly with our customers through calls emails and live webchats to resolve their queries.
- Take ownership: Handle a variety of tasks from start to finish including managing billing issues tracking returns and assisting with faulty goods.
- Use your expertise: Navigate our internal systems and digital tools to find the right information and provide accurate updates.
- Deliver purposeful service: Tailor every conversation to the individual customer ensuring you provide the best possible options and a positive outcome.
- Build your resilience: Use a calm and professional approach to handle more complex or challenging conversations with confidence.
What youll bring
We dont expect you to have previous call centre experience. We value the transferable skills you bring from retail hospitality or care. What matters most is your ability to communicate with clarity stay resilient during challenging conversations and move forward with a positive mindset.
To succeed in this role you will need to approach every query with a positive mindset and the conviction to find the right solution staying resilient and focused during busy periods. Working collaboratively is key so you should enjoy sharing knowledge and supporting your colleagues to help the whole team succeed. As you will be using various digital platforms feeling comfortable with technology is important to provide a seamless service. Ultimately we are looking for people who take ownership of their work and believe in their ability to see every customer journey through to a successful end.
Our benefits
We believe that being part of NEXT should be rewarding in more than one way. When you join our Enquiries team you can access a range of benefits designed to support your lifestyle and your future. This includes a generous staff discount on most NEXT products as well as a selection of partner brands which you can use both in-store and through our Online site. You will also have the opportunity to join our pension scheme and participate in our sharesave programme allowing you to share in the success of the business. From wellbeing support to exclusive discounts we ensure our colleagues feel valued for the purposeful work they do every day.
Please note: The shifts currently advertised are accurate. As our recruitment progresses we may need to make adjustments to the shifts advertised. We will keep you informed of any updates throughout the process.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now po ... View more
