At Monarch we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team we provide hope promote wellness and empower individuals and families impacted by mental illness substance use disorders intellectual and developmental disabilities and traumatic brain injury.
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what youll find at Monarch. Here we care for people including our team members. We offer a comprehensive competitive benefits package that supports full-time and part-time team members and their families. More than just a job this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Ensure that customers get the ultimate customer experience from all BHUC staff whether in the waiting room on the phone or in a treatment experience.
Serves as the tactical point person as it relates to the care of the people we support when the Program Director is not present on site
Assist the Program Director in monitoring customer wait times customer satisfaction and providing support and assistance to team members to ensure program efficiency and effectiveness
Complete triage assessment of individuals that present to the Behavioral Health Urgent Care for services
Complete nursing assessments for individuals seeking services at the Behavioral Health Urgent Care
Communicate with Program Director any operational/educational needs of the program
Complete incident reports for any situations that may happen during the shifts worked
Maintain trainings as required and requested
Demonstrate knowledge of emergency procedures and assist in crisis situations
Demonstrate knowledge of and comply with all agency policies and procedures
Complete all other relevant responsibilities assigned by the supervisor
Driving and travel may be required
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process should contactor call .
This job description in no way implies that these are the only duties and responsibilities to be will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a job description is subject to revision at the discretion of Monarch.
Required Experience:
IC
Monarch is a North Carolina statewide provider of comprehensive specialty mental health and human services.