Lead Coordinator, Group Tours and Customer Visits Events Planning
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Job Location:
Waterloo, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Part Time Tour Coordinator
Client: Heavy Machine Manufacturing Company
Duration: 2 Years
Location: Waterloo IA 50704
Shift Options: Tuesday to Thursday: 7:30 AM 4:00 PM
OR Monday Friday: 7:30 AM 11:30 AM
Role Overview
Provide excellent customer service to visitors and customers
Coordinate and manage factory tours and visitor activities
Ensure guests have a smooth welcoming and memorable experience
Act as the company representative during tours and events
Key Responsibilities
Manage scheduling and coordination of factory tours
Serve as the primary contact for visitor-related inquiries
Ensure professional and timely communication with guests
Oversee visitor logistics including check-in and orientation
Coordinate the movement and management of guest groups
Support and guide tour teams to ensure quality experiences
Collect and analyze visitor feedback for improvement
Collaborate with internal teams to ensure successful tours
Maintain visitor records and compliance with safety procedures
Major Duties
Coordinate and plan all factory tours
Prepare schedules for tour guides based on tour demand
Compile data and prepare standard and special reports
Perform office administrative tasks such as:
Correspondence
Invoicing
Filing
Bill payments
Reporting
Represent the company during tours and events
Train tour guides on routes and presentation information
Drive visitors when required (if applicable)
Visitor Experience & Event Support
Deliver high-quality hospitality and guest service
Coordinate logistics for visitor programs and events
Ensure all tours run smoothly and on schedule
Enhance visitor engagement and overall experience
Required Skills
Strong customer service and hospitality mindset
Excellent interpersonal and communication skills
Strong organizational and time management abilities
Attention to detail and logistics coordination skills
Problem-solving and critical thinking ability
Preferred Background
Experience in hospitality or guest services
Experience in visitor management or event coordination
Ability to interact confidently with guests and internal teams
Interest in creating engaging visitor experiences
Additional Requirements
May require driving as part of tour coordination duties
Ability to coordinate multiple activities simultaneously
Comfortable working in a visitor-facing environment
#ZR
Key Skills
- Abinitio
- Defense
- General Employment
- Marine Services
- Data Analysis
- Architecture
