InsuranceCredit Control AdministratorSenior Process AssociateEnglishHybrid Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of InsuranceCredit Control AdministratorSenior Process AssociateEnglishHybrid Lisbon!
Responsibilities
Ensure accurate and timely data entry and quality checks on cash receipts including support for cleansing and mass change processing projects.
Process and dispatch standard letters and emails as needed.
Deliver exceptional service standards and key performance indicators (KPIs) keeping relevant data updated.
Liaise with internal and external parties to resolve queries efficiently.
Manage the debt process reconcile broker account differences disburse cash and recover overdue debts.
Chase remittances to ensure timely cash allocation.
Distribute monthly statements of overdue accounts to clients resolving questions promptly with senior colleagues.
Release monthly dunning letters to remind clients and brokers of overdue payments.
Analyze aging reports and allocate portfolios for clarity.
Identify and allocate unallocated cash.
Manage robotic process automation (RPA) to support business functions.
Ensure compliance with regulatory tax corporate and other requirements.
Support compliance checks within the credit control team and specialize in systems like I90 Merlin Magic and MI.

Qualifications we seek in you!
Minimum Qualifications
Graduate or possess a professional qualification in finance-related disciplines like credit control finance or administrative functions.
Proficient in written and spoken English; Portuguese is advantageous.
Strong interpersonal skills and enjoy teamwork.
Positive attitude results-driven with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
Patient and respectful towards clients while being professionally firm in debt recovery.
Proficient in Excel and Outlook.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.