Dutch Customer Support in Lisbon

Advance Your Career as a Customer Support

Do you enjoy helping others and turning challenges into positive experiences Join a collaborative and fast-paced environment where exceptional customer service is a priority. If youre empathetic communicative and solution-driven this role could be a great match for you.

Role Overview:

As a Customer Support you will be the primary point of contact for users providing support via email chat phone and social media. From account questions to billing and technical issues your goal is to deliver efficient seamless and high-quality assistance throughout the customer journey.

Key Responsibilities:

• Deliver prompt and professional support across various communication channels
• Assist customers with account setup password resets billing inquiries and verification processes
• Diagnose and resolve technical issues while keeping customers informed
• Maintain a positive solution-oriented approach in every interaction
• Accurately log and manage cases according to internal procedures
• Collaborate with internal teams to enhance service quality
• Provide feedback and suggestions to improve the overall customer experience

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!