German Technical Customer Advisor in Lisbon

Launch Your Career as a Technical Customer Advisor!

Join a customer-focused and supportive team where professionalism empathy and service excellence define every interaction. If youre detail-oriented proactive and enjoy assisting others this is a great opportunity to build your career.

Role Overview:

As a Technical Customer Advisor you will act as the primary point of contact for customers providing support via phone email and live chat. Your goal is to deliver accurate information resolve issues efficiently and ensure a smooth positive customer experience.

Key Responsibilities:

• Offer friendly and professional support via phone email and live chat
• Handle a variety of customer needs including service inquiries account assistance and basic technical troubleshooting
• Communicate clearly address concerns effectively and ensure customers feel supported
• Accurately record and update customer interactions in internal systems
• Escalate complex or sensitive cases following established procedures
• Collaborate with internal teams to resolve issues quickly and efficiently
• Meet service quality benchmarks and response time targets
• Stay informed about product updates company policies and best practices to provide excellent support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!