Specialist Customer Care (CampinasSP)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Job Description
Key responsibilities:
- Provide high-quality customer service to internal and external customers ensuring timely professional and accurate responses;
- Create quotations and enter purchase orders into the designated ERP system (SAP);
- Act as the focal point for customer-related data including quotations orders shipments receipts and other customer service activities;
- Respond quickly to urgent requests to expedite material delivery;
Provide post-shipment documentation and support the resolution of billing and invoicing issues; - Review and manage Open Orders to ensure on-time deliveries (OTD) and support regional sales objectives;
- Build and maintain strong relationships with customers and internal stakeholders establishing trust and effective collaboration;
- Ensure accurate and auditable data records are maintained in compliance with internal and external audit requirements;
- Act as a key support partner for the Sales team;
Required Qualifications:
- Bachelors degree preferably in Business Administration Engineering International Trade or related fields;
- Previous experience in customer service aftermarket commercial back-office or similar roles;
- Proven experience managing multiple customers and orders simultaneously;
- Advanced English (written listening and spoken);
- Intermediate Spanish to support regional communications with customers and internal teams (written listening and spoken);
- Geographic mobility: Campinas (SP).
Desired Qualifications:
- Experience with ERP systems preferably SAP;
- Knowledge of industrial equipment turbine control systems or aftermarket services (e.g. GE Woodward Baker Hughes or similar);
- Basic understanding of financial concepts billing and order-to-cash processes.
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
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