Director, Adoption, OCM and Value Consulting
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Director Adoption Consulting Organizational Change Management and Value Measurement
Strategic Consulting NewRocket
United States or Canada - Remote
Why Us
NewRocket is an AI-driven ServiceNow Global Elite Partner delivering solutions that revolutionize the world of work. We are a leading global technology strategy design and enterprise operations partner to public and private sector clients. We work with some of the worlds biggest brands bridging the gap between what customers expect and what their technology can deliver. We are Raising the Bar in delivering technologys promise to create new kinds of experiences for our customers.
Role Overview
NewRocket is establishing a Strategic Consulting delivery unit focused on Adoption Organizational Change Management (OCM) and Value Measurement to ensure every ServiceNow deployment delivers sustained business outcomes. The Director Adoption Consulting is a senior leadership role responsible for building scaling and operating this capability through a hybrid workforce model that combines expert consultants with AIpowered enablement and analytics.
This leader will redefine how adoption training and change are deliveredmoving from laborintensive bespoke approaches to repeatable AIenabled outcomedriven solutions embedded directly into Advisory Consulting and/or ServiceNow delivery.
Key Responsibilities
Strategic Leadership & Practice Build
- Define and operationalize NewRockets Adoption Consulting strategy across AMS EMEA and India
- Build a scalable delivery model that integrates human expertise with AIgenerated content and analytics
- Establish standard playbooks methods and success metrics for adoption and change enablement
Delivery & Client Impact
- Serve as executive advisor to client sponsors on adoption behavior change and value realization
- Embed adoption and OCM into ServiceNow delivery from qualification through postgolive
- Ensure adoption strategies are tied to measurable business outcomes not just training completion
AIEnabled Enablement & Training
- Own the design of AIpowered training and enablement pipelines using workshop recordings transcripts and solution artifacts
- Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security
- Partner with AI platforms (such as/but not limited to Copilot LLMs HeyGen Descript/VEED) to generate rolebased training microlearning and change communications at scale
- Shift training from onetime events to continuously updated incontext learning assets
Value & Adoption Measurement
- Define leading and lagging adoption indicators aligned to ServiceNow KPIs
- Partner with analytics teams to operationalize dashboards and executive value reporting
- Use adoption and value data to inform optimization and expansion recommendations
People & Organizational Leadership
- Lead a lean highimpact team of adoption OCM and enablement specialists
- Coach consultants to operate as strategic advisors not just change practitioners
- Collaborate closely with ServiceNow delivery sales and COEs to ensure alignment and consistency
Qualifications & Experience
- 10 years in adoption OCM transformation or consulting leadership roles
- 5 years experience with ServiceNow workflow platform
- Deep experience supporting largescale technology or platform transformations
- Proven ability to engage and influence executive stakeholders (COO CIO business leaders)
- Strong understanding of digital adoption behavioral change and value realization concepts
- Experience leveraging or designing AIenabled delivery models is strongly preferred
Why This Role Matters
This role sits at the intersection of strategy delivery AI innovation and value realization. The Director Adoption Consulting will play a critical role in differentiating NewRocket as an Elite ServiceNow Partner that not only implements technologybut ensures it works scales and delivers measurable value.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran status. For individuals with disabilities who would like to request an accommodation please contact . To learn more visit: Experience:
Director
Key Skills
About Company
NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve their toughest business problems and navigate change with confidence.
