Boots Opticians Customer Quality Coordinator
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Contract: Full-Time Permanent
Location: Nottingham (Support Office)
Closing date: 17/03/26
Recruitment Partner: Daniel White
Do you have experience working with partners or third-party suppliers on call quality assessment Are you passionate about delivering excellent customer service and enjoy suggesting ways to improve the customer journey If so apply for the Customer Quality Specialist role at Boots Opticians. This role focuses on validating quality scores and providing coaching and support to contact centre advisors and recommending practical changes to make operations more efficient.
What youll be doing
Reporting to the Customer Experience Manager within the Customer Operations Team this role sits at the heart of Partner performance and service quality. Youll act as a key link between our internal standards and Partner operations helping to elevate customer experience through insight coaching and collaboration.
Key responsibilities
What youll need to have (our must-haves)
We are looking for a detail-oriented individual who can spot gaps or trends in performance data. You should also be motivated to suggest and support practical improvements to processes and ways of working.
It would be great if you also have
Rewards designed for you
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Boots Opticians Customer Quality Coordinator
Location: Nottingham (Support Office)
Closing date: 17/03/26
Recruitment Partner: Daniel White
Do you have experience working with partners or third-party suppliers on call quality assessment Are you passionate about delivering excellent customer service and enjoy suggesting ways to improve the customer journey If so apply for the Customer Quality Specialist role at Boots Opticians. This role focuses on validating quality scores and providing coaching and support to contact centre advisors and recommending practical changes to make operations more efficient.
What youll be doing
Reporting to the Customer Experience Manager within the Customer Operations Team this role sits at the heart of Partner performance and service quality. Youll act as a key link between our internal standards and Partner operations helping to elevate customer experience through insight coaching and collaboration.
Key responsibilities
- Listen to and evaluate Partner calls using the quality scorecard to ensure service standards are met.
- Lead call calibration sessions with Partners sharing best practice and driving consistency.
- Deliver structured feedback coaching and training to improve performance across Partner teams.
- Review quality data create performance reports and identify patterns errors or opportunities to improve processes.
- Provide operational and administrative support to Partners where required.
What youll need to have (our must-haves)
We are looking for a detail-oriented individual who can spot gaps or trends in performance data. You should also be motivated to suggest and support practical improvements to processes and ways of working.
- You have experience working with third parties partners or outsourced teams
- You have a background in a customer service role
- You can share feedback and information clearly with Team Managers and other stakeholders
It would be great if you also have
- Experience creating reports and presenting information in a simple easy-to-understand way
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Boots Opticians Customer Quality Coordinator
Required Experience:
IC
Key Skills
- Microsoft Access
- Quality Assurance
- Data Collection
- HEDIS
- ISO 9001
- Root cause Analysis
- Medical office experience
- Quality Systems
- Nursing
- Quality Control
- Quality Management
- Manufacturing
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
