Senior Control and Quality Analyst

Were looking for a Senior Control and Quality Analyst to join our Institutional Retirement Client Services team. Offering up to 46000 depending on this role youll play a key part in strengthening quality risk management and customer outcomes across our Pension Risk Transfer services. Working closely with colleagues across the business youll use your expertise to drive continuous improvement support operational excellence and help ensure we consistently deliver the right outcomes for our customers.

What youll be doing:

• Undertaking control testing and quality assurance assessments to a consistently high standard
• Assessing individual performance and process risk in line with the Quality Framework
• Analysing quality outcomes and customer data to identify trends risks and improvement opportunities
• Providing clear constructive feedback and coaching to managers and colleagues
• Supporting continuous improvement by recommending and tracking quality and control enhancements
• Reviewing and adapting quality strategies to maintain strong risk management and decisionmaking
• Documenting processes and maintaining accurate audit trails throughout the analysis lifecycle
• Supporting the development of colleagues by sharing knowledge training and best practice

Who were looking for:

• Good understanding of defined benefit pensions and Pension Risk Transfer products and processes
• Strong knowledge of quality assurance control frameworks and operational risk
• Experience in quality risk audit or assurance environments
• Confidence in analysing data and translating insights into practical actions
• Clear written and verbal communication skills with the ability to give constructive feedback
• Strong customer focus with an understanding of good customer outcomes
• Ability to manage priorities work to deadlines and escalate where appropriate
• Collaborative approach with a commitment to continuous improvement and learning

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

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Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time