Student Information Systems (SIS) Team Lead

Position Summary

We are seeking an experienced Systems Administrator SIS and Team Lead to oversee the administration of our core campus technology platforms while leading a team of front-line support specialists. This roleis responsible forboth the hands-on management of key systems and the day-to-day leadership of a support team that serves as the primary point of contact for faculty staff and students across multiple campus platforms.

Our core systems include but are not limited to our Student Information System (currently Blackbaud) athlete management platforms (Teamworks) campus management systems (Reach) and document management solutions (School Docs). The ideal candidate brings a strong technical foundation in K-12 school systems a service-oriented mindset andleadershipskills to build andmaintaina high-performing support team.

Experience in a boarding school environment is a plus as familiarity with the operational complexity of a 24/7 campus is particularly valuable in this role.

Key Responsibilities

Team Leadership

• Lead mentor and develop a team of systems support specialists responsible for front-line support across campus platforms.

• Manage ticket queues workload distribution and escalation paths to ensuretimelyand effective issue resolution.

• Set team prioritiesestablishsupport standards and foster a culture of continuous improvement and excellent service.

• Conduct regular one-on-ones performance check-ins andprofessional development conversations with team members.

• Serve as an escalation point for complex or high-priority issues that exceed front-line support capacity.

Systems Administration

• Serve as the primary administrator for the Student Information System (currently Blackbaud) with ownership over configuration data integrity and system optimization.

• Oversee administration and support coverage foradditionalcampus platforms including athlete management (Teamworks) campus/residential management (Reach) document management (School Docs) and other integrated systems.

• Develop andmaintainworkflows reports and dashboards to support operational efficiency across departments.

• Ensure the integrity security and accuracy ofstudent faculty and administrative data across all managed platforms.

• Assistin data migrations system integrations and third-party software connections.

• Coordinate with vendors for issue resolution updates and roadmap planning.

• Stay current on platform updates new features and best practices across all supported systems.
• Maintain thorough documentation on system configurations processes and training materials.

Collaboration & Training

• Partner with academic residential athletic and administrative departments to understand needs andoptimizesystem functionality.

• Develop and deliver training programs for faculty staff and other end users.

• Collaborate with IT leadership on strategic planning system evaluations and technology initiatives.

KnowledgeSkillsand Abilities

• Bachelors degree in Information Systems Education Technology Business Administration ora relatedfield (or equivalent experience).

• 3 years of experience administering a Student Information System (SIS) or Student Management System (SMS) .Experience with Blackbaud is strongly preferred.

• Experience supporting or administering other campus platforms (e.g. athlete management residential/campus management document management) is a strong plus.

• Demonstrated leadership experience including supervising mentoring or leading a team in a technology support or systems administration context.

• Prior experience working in aK-12 educational environment with a student population of 1000 or moreisrequired.

• Experience in aboarding or residential school setting is preferred given the operational demands of a 24/7 campus environment.

• Strong understanding of data management reporting and analytics.

• Familiarity with system integrations across school software ecosystems (e.g. financial systems HR LMS etc.).

• Excellent communication and collaboration skills with both technical andnon-technicalstakeholders.

• Blackbaud certification or training is highly desirable; equivalent certifications from other SIS/SMS vendors will be considered.

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Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.