Senior UX Product Designer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology If yes we are looking for you!

We are seeking a Senior UX Product Designer to help shape the next generation of AI-powered experiences across our product this role you will work at the intersection of user experience product strategy and applied AI translating complex model capabilities into intuitive trustworthy and high-impact workflows. You will define how humans collaborate with AIdesigning the interactions feedback loops transparency moments and control surfaces that make AI feel both powerful and reliable.

You will partner closely with product management product engineering and data science to build experiences that balance innovation with responsible AI practices. This role is ideal for a designer who thrives in ambiguity understands the unique behaviors and constraints of AI systems and can convert them into clear user-centered solutions.

About the Role

In this opportunity as a Senior UX Product Designer you will be responsible to:

• Lead the end-to-end design of AI-powered features including agentic workflows generative interactions and human-in-the-loop systems
• Translate model behaviors data inputs and system limitations into coherent UX patterns that drive user trust and product adoption.
• Prototype with real AI/LLM models to evaluate user prompts improve model responses and inform product direction.
• Map and design collaboration patterns between users and AIdefining when AI acts autonomously when humans take control and how handoffs occur.
• Create clear interaction flows that incorporate transparency moments safety guardrails override options and recovery states.
• Partner with data science and engineering to shape model requirements evaluate performance constraints and align system behaviors with user needs.
• Partner with UX Research to run usability testing and AI-specific validation studies to understand user mental models trust factors and interaction expectations.
• Leverage qualitative and quantitative data to run evaluative studies for AI features (e.g. prompt/response quality hallucination risk trust sign)
• Contribute to internal design standards for AI patterns prompt design guidelines evaluation criteria and UX quality benchmarks.
• Collaborate with product and research teams to identify new opportunities where AI can meaningfully improve outcomes for users.
• Communicate design decisions with clarity influence senior stakeholders and guide teams through ambiguous or evolving problem spaces.
• Leverage AI tooling and internal content standards to deliver clear concise brand aligned product experiences.
• Design accessible solutions and collaborate with the Accessibility team to ensure WCAG 2.1 AA compliance using AI checks alongside expert review.

About You

Youre a fit for the role if your background includes:

• 3 - 5 years of professional product design experience with a strong portfolio demonstrating end-to-end ownership of complex workflows.
• Experience designing with AI or LLM technologies including prompt design generative UX and evaluating model output quality.
• Strong interaction design skills with the ability to simplify ambiguous AI behaviors into predictable user-centered experiences.
• Familiarity with model behaviors and limitationshallucinations confidence levels deterministic vs. probabilistic output and data quality impacts.
• Ability to prototype using tools such as Figma Python notebooks model sandboxes or no-code AI orchestration tools.
• Hands-on experience planning and executing end-to-end user researchdefining objectives recruiting participants moderating studies (interviews usability tests surveys concept/validation) synthesizing insights and translating findings into roadmap and design decisions.
• Deep systems-thinking skills and comfort designing across multiple layers: UI data inputs model constraints and operational workflows.
• Experience collaborating with product management product engineering data science product analytics user research content design accessibility UX engineering in high-velocity cross-functional teams.
• Strong communication and storytelling skillsable to influence decisions and articulate the why behind design choices.
• Commitment to responsible AI principles including transparency fairness and user empowerment.
• A growth mindset comfort navigating ambiguity and an enthusiasm for experimenting with emerging technologies.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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